LA Fitness has a new rule that you must have your membership card to keep your scheduled appointment with your personal trainer. If you do not have the card in your possession then you cannot keep your appointment and you forfeit the appointment because of the 24 hour cancellation rule.
They will not take your picture ID in lieu of the membership card. They give you one keychain card and if you happen not to have it then forget it. I keep mine on my keychain, one day I drove a different car and forgot I didn't have the membership card until I arrived at the gym. I got angry and they rescheduled my appointment without penalty.
Well it happened again 2 weeks later, this time they wouldn't reschedule the appointment because they "did it once already for me and because they told me about the rule last time they wouldn't do it again". I've been paying $40 a week for 2 years for a personal trainer. It's not like I'm try to cheat the gym out of some money. It's not like they don't know me.
It's not like they don't have my picture online. It's not like my scheduled appointment is not in the computer. I just forgot to bring the card with me to the gym. They wouldn't take my drivers license as proof to who I was.
I asked if this is they way they wanted to treat a long time member who is also paying extra for a trainer. They said yes. It's like the adults left some robot children in charge and told to follow the rules or else they will be grounded. And to add insult to injury, I forgot to validate my parking so I had to pay for the parking as well.
I've been happy with my membership at LA Fitness until now. Now I have to decide if it is worth being treated like this for the very competitive prices or go someplace else and pay a little more and be treated like a human being.
Product or Service Mentioned: La Fitness Personal Trainer.