Houston, Texas
Not resolved
1.9
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
2 comments

They lied to my face to get me to sign up for personal training, and the trainers were unprofessional.

They have a nice facility with good equipment, but the staff are easily the pushiest people I have ever dealt with.

To start, the only way to read the multi-page agreement was on a credit card scanner with a 5 inch screen. After a while, they told me it has 4 terms: I wont use performance enhancing drugs, I wont seek medical advice from them, I won't sue if I hurt myself, and I will pay for any equipment that I damage. Those are reasonable terms, so i signed up. After that, they told me I can buy training sessions in packs of 4 for $180, and I would buy another 4 with their android app when i used them.

They gave me a free session with an energetic happy trainer, then I never saw her again. Every trainer I worked with after her was apathetic and down-right pissed off at me for wasting their time. (Yes i know I'm fat. Why do you think I'm here in the first place?) After a month of this, they charged $180 that I didn't have out of the blue to my debit card and overdrew my checking account.

I tried to cancel, and that's when they told me I'm locked in for another year unless I pay a $900 penalty.

They flat out refused to cancel it, amd eventually, I had to cancel the debit card they had on file. Then for the next month, I got several calls per day asking for a new card.

Product or Service Mentioned: La Fitness Membership.

Reason of review: Pricing issue.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1156398

I feel for you. I am in the same situation and unfortunately have my Credit card on file.

I just want to make sure if you had to go through anything more serious than the calls from LA after you cancelled your card on file.

Anonymous
#1156397

Have your doctor write a letter stating that the gym work out is harmful for health reason and fax it to their corporate office . That's how I got out of my contract.