I have been a loyal member of LA Fitness for over 6 years now and I would like to let you know how dissatisfied I am with your local business practices, since I been member of the club the problems in the gym keep growing #1 problem robbery at the parking lot and inside the men's locker, #2 the carpet at the men's lockers smell like a death dog, #3 the Jacuzzi need to be resurface #4 we run out paper and body wash often, the water fountains has only warm water, For many years I have not been happy with the way LA Fitness management every time I make observations nothing is down Ron Leos and Jessica F. do not have knowledge of customer service in particular Jessica F the worst person to talk about anything bad person.
I am disgusted with the lack of professionalism when it comes to how issues are dealt with by current management. My recommendation is to replace GM Ron Leos and Jessica F. from the Chula Vista, East Lake Branch.
Many other members who complaints and were made to think our common concerns were going to be investigated and we would be updated. The lack of professionalism and seriousness from your business is astounding.
Monetary Loss: $2000.