Product: La Fitness Personal Trainer Clear all filters (145 of 145 reviews match)
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1.6
Details

Update by user Nov 01

I was told I would get 3 sessions per week with each session being 1 hr long. Apparently in the system they entered 1 session per week for 25 min.

They lied to me just to get me to enroll. I did get the promises sessions when I went but for the 3 months which I missed...

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Review
#1696777 Review #1696777 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Cons
  • Lies at time of enrollement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund
Tags
  • LA Fitness complaints
1.0
Details
Recently I got Suckered into signing up for the Personal Training, I went a few times, and then ended up in the Emergency Room for AFiB, which after was informed by my Cardiologist I should refrain from heavy exercise until further notice. I have been calling the...
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Review
#1614738 Review #1614738 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Pros
  • Location
Cons
  • Lies from corporate
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • La Fitness Personal Trainer Fees
  • Overpriced Training Session

La Fitness - Scam - watch out!

Max Ryanheart - personal trainer/manager was extremely rude, not personal, offended my family and I at this location. He asked where I was from and I told him that I had an Ohio ID and he discriminated against me and seemed to be having a "roid rage" shouting "I was born here and lived here my whole life" and told me to "go back to wherever I came from." The membership woman was also very mean to me covering up for Max. This was the worst customer service (Mateo at the front desk was horrible) - I hope la fitness fixes the way employees treat customers! I would highly recommend against this location.
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Review
#1452463 Review #1452463 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

La Fitness in Raleigh, North Carolina - Change of CC

I did change my credit card info and after 1 week LAFitness went back to my bank account that was previously on file and took all fees out. I filed a despute with my bank , still waiting for my money. So, just changing the CC does not work.
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Review
#1424212 Review #1424212 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
1.5
Details

Update by user Jan 12

I asked the manager at the Cattlemen location - left a note and made 2 phone calls to cancel charging me extra money $50 in addition to membership that they made me pay so I could finish up using training session from the year contract that because of misleading...

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Review
#1422517 Review #1422517 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Pros
  • Multiple locations
Cons
  • Lack of ethics for a few extra dollars
  • Poor service
  • Very uninformative

La Fitness in Port Saint Lucie, Florida - Cancel personal traner

2.7
Details
Dont want to attend to much money
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Review
#1298634 Review #1298634 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Pricing issue
Was paying $220 per month for personal trainer when I decided that I could no longer keep up with that period I contacted my local club no one was ever available when I would go in period no 1 was ever able to answer my questions on the phone. No 1 ever called me back....
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Review
#1283358 Review #1283358 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
2.2
Details
LA fitness membership is not too bad for price since you can use swimming pool, sauna, basketball court, various classes (yoga etc.) and fitness centre. However, they often close down the whirl pool and swimming pool is not very clean as I see hair or some black dot...
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1 comment
Anonymous
#1641889

All that you say about whirl pool and swimming pool is totally true, even I think you fall short in describing the lack of cleanliness. The same goes for lockers, they clean them a few times a year.

There are members who do not care about other members, putting their dirty shoes inside the lockers, or using the benches to raise their muddy shoes, even there are members who enter the spa in running shoes. And this without mentioning the members who step the mats, no matter what other members used them to do exercises on them. In general, the cleanup is depleting and the worst thing is that the staff does nothing to avoid this, or to educate. They prefer to spend time talking to each other ...

in conclusion, it feels like nobody's land. For my part I hope to finish my contract and look for new options in Aurora, including the option of the municipal complex

Review
#1274875 Review #1274875 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Pros
  • Facility
Cons
  • Overpriced
  • Cancellation policy and procedure
  • Unprofessional personal trainer
Reason of review
Poor customer service
2.7
Details
Therefore I disputed the charge. LA Fitness responded with a computer generated training schedule. They could not possibly produce a 12 month signed contract unless they forged it. BEWARE OF SCAM. I will continue to fight this so that this type of thing does not...
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2 comments
Anonymous
#1481606

The same thing happened to me at the Cordova, TN location. I'm looking into a class action lawsuit because many others are victims of this fraudulent behavior.

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Review
#1248829 Review #1248829 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Cons
  • Lack of ethics for a few extra dollars
Reason of review
Fraud charges to my credit card
Loss
$200
Preferred solution
Full refund
Tags
  • Personal trainer marketing

Contact La Fitness Customer Service

Website:
www.lafitness.com
Mailing Address:
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Reviews

  1. 153 reviews
  2. 110 reviews
  3. 79 reviews
  4. 17 reviews
  5. 16 reviews
La Fitness reviews
1.4
Details
Worst gym I ever been..First of all, the manager is very rude and most of the trainers are completely lost.. whoever is paying them for training should stop wasting their money seriously. I went there with my friend to train and they approach me saying I was training...
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Review
#1061660 Review #1061660 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Reason of review
Poor customer service