Product: La Fitness Personal Training Clear all filters (111 of 111 reviews match)
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2.4
Details
(This happened to me back in 2016. I'm just posting it for the first time because I feel I need to warn others about the deceptive business practices of this company) LA Fitness in Rock Hill SC not only treats their members poorly but apparently their lower level staff...
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Review
#1440662 Review #1440662 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Facility
Cons
  • Cancellation policy and procedure
  • Totally misleading
  • Unprofessional
Reason of review
Bad quality
Tags
  • LA Fitness scam

La Fitness in Stillwater, Oklahoma - Horrible experience

1.0
Details
Personal trainers experience has been horrible. My first trainer cheated on my sessions and money. Second trainer, the company removed without prior notice to client Third trainer feels he is doing huge favor by raining the client! Forces to come at his comfort timings and if denied, he starts screaming! Most horrible experience I ever had with any gym!!
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Review
#1386264 Review #1386264 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Poor customer service
NEVER EVER EVER sign a personal training contract with LA Fitness. I have been trying to cancel my contract since the beginning of May. I called, and they told me to come to the club in person. I went in that afternoon and talked to the operations manager. She said...
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Review
#1283167 Review #1283167 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Location
Cons
  • Unfair business to customers
  • Cancellation process
  • Customer service
3.1
Details
Joined the LA fitness Gym at East Gwillimbury and wanted to try the personal trainer for a couple of months because of travel commitments. Explained this to the trainer and lo and behold they signed me up for a year. Emailed the contract on the 24th December 2017, and...
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Review
#1226463 Review #1226463 is a subjective opinion of poster.
Service
La Fitness Personal Training
Pros
  • Gym
Cons
  • Sleight of hand on the personal training contract
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Anyone who has an LA Fitness Membership be warned they are running a personal training scam and will try to get you to pay month to month. But they actually are signing you up for a year. @LAFitness #LAFitnessLifestyle CORPORATE DIDN’T HELP AT ALL!!!! WORST CUSTOMER...
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2 comments
Anonymous
#1452573

Same for me....Scam...They told me I was not signing a contract and my personal training was for 2 months with one month being free because of a special deal they had just started. Bad Business !!!

They began taking out $440.00 per month. I cancelled my debit card ....and replaced with a temporary card. when i activated a new card somehow it attached to the one I had cancelled and they were able to debit the $440.00.

I have disputed it because I do not know how that could have happened. 3/27/18 BAD COMPANY....BAD BUSINESSI AM NOW AT PLANET FITNESS AND HAPPY .

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Review
#1206719 Review #1206719 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Not as described/ advertised
1.4
Details
I went to talk with manager in location Waited for 1hour ( location info 602 Quince orchard road Gaithersburg MD manager name with whom i talk paul i do have video of all conversation) I asked the lady who was working on front one of the rudest girl ever seen in my...
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2 comments
Anonymous
#1447427

same happened with me they said i can cancel it after 2 months and they said we cant you have yo continue with personal trainer for 1 year.

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Review
#1205669 Review #1205669 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
I signed up for 6 months of personal training.I was not happy with the service, but wasn't going to complain. After the 6 months was up, they withdrew another $180.00 from my account. I told them my six months was up and wanted my money refunded. They told me that on...
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Review
#1196784 Review #1196784 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Pricing issue
Loss
$180
Preferred solution
Full refund
Tags
  • Personal Trainer

LA Fitness sucks

1.0
Details
They promised on my year contract 2 times a week sessions and they never said only for 26 min per session not enough time to training, in addition they promised well knowledge trainers not true, meal plans not true, the gym is allways pack, poor customer service. To anyone who’s reading do not get on those personal training classes.
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Review
#1144119 Review #1144119 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Not as described/ advertised

La Fitness - Misrepresentation of fee

1.2
Details
I have registered for 6 months LA fitness personal training. The trainers are really poor, session will go upto 30 mins and have to pay 60 for those 30 mins and they will just chat with us in that time not real training and I moved to Richmond later on and asked them if they can cancel the membership. She is so rude that she didnt even bothered about what i am saying. These guys dont even have a LA fitness in Richmond which is their mistake and charged me 50% of the payment fee for noting. Please I personally request you guys dont opt a personal trainer in LA Fitness it is way more expensive and so training better to opt for Crossfit. Very cheaper when compared and trainer will be very good.
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Review
#1116859 Review #1116859 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Poor customer service
Loss
$600
Preferred solution
Price reduction

Contact La Fitness Customer Service

Website:
www.lafitness.com
Mailing Address:
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Reviews

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La Fitness reviews

LA FITNESS ALLENTOWN PA

DO NOT SIGN UP FOR PERSONAL TRAINING AT THIS LOCATION!!! If I could give it 0 star for customer service/personal trainer, I would. This gym is probably one of the worse I've attended so far. Looking at other reviews, it seems no one is really taking the time to improve either. Personal training??? Don't even bother!!! One review said it best, they are all like used car salesmen trying to get you to sign a contract and then it's whatever. Once you sign, they don't care about the customer. They are still going to charge you for your contract. You will hear 100 excuses before you hear 1 resolution. I signed up to have training for my son and I but we just couldn't get a trainer assigned. We tried calling, no call back. They signed us up with ex-employees. They would schedule one session but not the second. They work their schedules around their own time and not the customer's. One time, they told us the trainer was not in, however, the guy (Personal Training "Manager") was sitting in their area, looked straight at us then went on to work out himself. Funny thing, he was the person who scheduled us to train with him and he was the one who just looked at us and completely ignored us. When I called to complain, the General "Manager" was even worse. He did not let me finish my complaint, talked over me and even told me HE had heard enough. Normally, customer service oriented people would allow the PAYING CUSTOMER to finish then offer an explanation AND a rectification. This "General Manager" did not offer either. All he provided was excuses after excuses. Yet, he told me he did not need any customer service training as he has been doing this his "whole life?" Really??!! I think NOT. The worse part, as I am talking to this "General Manager" he puts me on loudspeaker so that everyone could hear our conversation. Professional?? Manager??? I think NOT. You have a question? They tell you to go to the website. You ask to speak to someone? They send you to someone else who doesn't have the answer either. To their Corporate Offices, I would suggest Customer Service Training for all your employees and to hire people who would actually take the title "Manager" seriously and not just someone who got promoted just because without any form of education or Manager training. Thankfully, I have a legit reason to cancel without further penalties and I did just that!!!
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Review
#1067700 Review #1067700 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Bad quality