LA Fitness Personal Training SCAM!

1210 of 1271 La Fitness reviews

I am a recent member of LA Fitness as of March 4, 2009.My intentions going in were originally signing up basically for the $29.99 a month membership.

Upon discussion with the manager about various membership options I was also informed of how beneficial the personal training can be. I was open to a few training sessions so I then was sent over to the office of the manager of personal training, and he went over some of the personal training plans that they have. I was very apprehensive to agree to any of this due to the high cost of training but he kept negotiating with me until we came to some sort of an agreement. He told me what he could do for me and this was the plan: $160.00 for 4 training sessions a month and an additional free 12 sessions just for signing up, totaling 16 sessions.

He then told me that If I wanted to reach my physical goal I would probably need a year of personal training. I was interested but explained to them that I am an unemployed, full time college student and that I was not sure if I could afford $160.00 a month for a full year. He then explained to me that I could sign up for a year of training at $160.00 a month and if I ever wanted to cancel I would just have to cancel 30 days before the next payment is withdrawn. After a month of training I have decided that I want to cancel the training and just continue with a regular membership.

So today I called and spoke with training manager and explained to him that I want to cancel training due to finances and just that I didn't want a trainer anymore and he said that he would freeze the next 2 payments so I can think about it before I really just cancel. I agreed to it and then this evening found I had a $30.00 charge on my account. I called and spoke with him again and he explained that there is a $15.00 charge for every month the payment is frozen. I was upset when he told me this because he never informed me of this when he placed the freeze and I didn't, and would not have agreed to this charge.

I then told him that I want to cancel my training all together and he told me I can't or I will be charged for 50% of the remaining 11 months of training (approximately $880.00!!!). Never was any of this explained to me at the time I agreed to the training. He told me I could cancel anytime! They completely misrepresented what was in "the contract." This is the biggest scam and I am taking them to small claims court.

They are the worst company I have ever dealt with!!!!Beware!

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review #147326
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1210 of 1271 La Fitness reviews

Jan 30 #1278809 Dayton, Ohio, United States

The same thing happened to me. He straight up told me that I could cancel WHENEVER I want as long as I pay the initiation fee. I called and called LA fitness to cancel and they just told me that I had to pay 50% of whatever I owe until my contract is up. What I did was cancel my credit card and got a new one. So the one they billed would not go through.

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Oct 26, 2016 #1232215

You should have read the contract. Hope you didn't. Go to Small Claims, it would be a waste of time.

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Aug 18, 2016 #1200867

Did you take them to court as this is exactly what happened to me

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Jan 30, 2016 #1103580

You can literally ask them to print you a copy of contract before you sign, people are just lazy and don't ask the right questions. I drilled the sales person and looked over the contract before I signed it electronically. So yeah, all the information is out there it's your job to know what you're getting into.

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Dec 19, 2015 #1081194

12 free session seems outrageously excessive. I actually stopped reading once i heard that because it seems absurd that you would have to pay almost 200 dollars for just 4 of them and get 12; not 1 or 2 but TWELVE more for FREE. That should have raised some red flags. I think you're lying...didn't hear the terms correctly or have selective hearing lol. Either way if you were ripped off, this is surely due to your own accord. And LIFE LESSON read the *** contract...bought a piece of gum and there is a receipt and it has a return policy on on the way to the the contract before you sign anything; this should be obvious!

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Oct 27, 2015 #1054456

Fine print, eeek. And they will use when ever they can. Always read that fine print. Any time you sign your name READ it. If someone verbally tells you something make them show it to you in writing. People's words are meaningless in the big business corporate world out of ignorance or corruption.
Sounds like that 50% is the early termination fee or penalty. Maybe a consult with a lawyer might help.
Good Luck

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Jun 30, 2015 #1001487

I was given a workout session that I really didn't need by a trainer in the middle of a workout. I was in the Marines. I don't think I need training. But the trainer was pushy. After telling him that I recently got laid off, he rationalized that I should cut my grocery purchases so I can join for his sessions. And after telling him that I have a terminal disease, he tells me "Don't you want to look good?" I was floored and dumbfounded. Obviously he wants me to look good in my casket.

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Aug 03, 2014 #850656

LA Fitness is a credit card, debit card, and bank account money laundering scheme masquerading as a gym.
I have been receiving phone calls on my cell phone multiple times per day looking for two women because their credit card expired. They are using high pressure tactics to get the updated credit card information, but here is the problem....
They have the wrong phone number! I have never even stepped foot in an LA Fitness, yet I have received phone calls from locations in Texas, California, and Illinois, and I don't live in any of these states.
Part of the scam is that they provide a nationwide database of gym memberships where credit cards have expired or bank accounts cannot have money automatically deducted from. Representatives are then given commissions for individuals billing information, hence the nationwide "hunt" for former members info.
I had pleaded with their so called "representatives" for weeks to stop calling my cell phone, as they had the wrong number. Finally, I had an idea. A woman called from LA Fitness looking for these two women. Pretending to be shocked, I said, "you are calling for who? They both died last week."
And you know what? The LA Fitness "billing representative" could not make the account inactive or remove my phone number! She said she did not have "access." "So how can I have these calls stop consider the people you want to speak to are dead." The answer was startling. "You will have to go to an LA Fitness branch to cancel
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Mar 24, 2014 #798361

This is so true! They don't tell you its a 52 week contract and they rush you through signing up. And they make you sign the computer pad and you don't have a piece of paper in front of you! I love the personal training when I received it but I am moving to a different state and there is not an LA Fitness near by and they refuse to let me cancel, they wont even let me pay half of the remaining. They said I am stuck with it until the end. How can they do this?! :?

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Jan 08, 2014 #770606

Something similar happened to me and my husband. We lost a lot of money... a few months later we got a notice that LA Fitness had been sued for this reason.

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Oct 07, 2013 #726221 Kirkland, Washington, United States

It is not a scam. The personal trained tells all of their customers that they can cancel at any time. You can. You just have to pay 50% of the remaining balance due for the rest of your sessions. They TELL YOU this when you first sign up. It is ALSO WRITTEN in the contract. I am on month 9 of my personal training with LA and I am very happy with it. I have lost a lot of weight and have become buddies with my trainer. Next time, read the damned fine print and quit calling it a scam. It is not a scam. Their contract is public knowledge. All gyms operate in similar ways.

Don't blame them for your own personal ignorance.

7 20 Reply

Mar 22, 2014 #797880

Totally agreed! I just joined their 52 weeks training program! Yeah!

3 13 Reply

Oct 24, 2015 #1053092

I am surprised you haven't been asked yet to pay more when they promoted your trainer to the Master Trainer program. Or are you just blundering through with whatever trainer is available. Because then yes...if you take the "personal" word out of the program...the fine print makes complete sense!

1 0 Reply

Sep 19, 2013 #719042 Orlando, Florida, United States

I am having the same problem I recently moved back to the states and joined the club in orlando. I was happy that they gave me a free training session but little did I know that it was a scam. The Trainer Reuben did not go over anything so i thought it was a month to month contract and I did not realize it was a year, his response was its all in the contract and he hides behind corporate. I decided to stick with it , although it would be easy just to block my acct. But know I have the problems with the scheaduling. I have had several cancaeld on there part or I have set a lot of appointments and show up but the not in the system. I have spoke to v Vanessa in corporate and several other people but they are of no help. I have done everything possible and have given them every opportunity. THE PERSONAL TRAINING CONTRACT IS A SCAM! ANY SUGGESTIONS?

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Aug 04, 2013 #693347 Flint, Michigan, United States

You ***, how do you expect ppl to make money? And that sakes guy might of been a smooth talker but YOU signed the contract and the checklist.

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Aug 03, 2013 #692718 Davie, Florida, United States

that was the personal trainer sales manager that got you to sign up.
This is how it works: Hot guy/girl "personal trainer" will offer to train you for free for two or three sessions to lure you in. What they don't tell you is that they really are the sales manager for personal training and work on commission.

Once they have you sign the contract they pass you off to an personal trainer that is in their facility. The sales manager for personal trainers is usually a certified personal trainer, but their focus is sales, not training. The person that makes you sign the contract does get a commission out of every contract that is signed. It is unfortunate, but that's how it works. The sales guy is only there to close a sale on you and pass you off to one of their personal trainers so they can go in for the next kill.

Usually, the sales person is someone really hot that is a good bullshitter. They are trained to withold any information that may sway you to not sign up. Also, do note that even if you move to a area where another LA Fitness is located, that contract is not valid at the new location. I had this issue happen to me. Thankfully, I only moved 30 minutes away from the gym I initially signed my personal trainer contract with. My new place had a LA Fitness accross the street from me, I could work out at that gym, but all my personal training sessions had to be done at my old location. I'm actually pretty upset about it.

In all
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Aug 02, 2013 #692454 Richmond, Virginia, United States

This is completely true!!! I am going through the same thing with them right now. BEWARE! They are scammers. They do not completely explain this to you when signing up. The membership is great, but the personal training aspect of it is absolutely the worst experience I've had with any company. Ever.

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Aug 02, 2013 #692080

I'm from Canada & an LA fitness member...for 4 years and can't say I haven't had issues there myself! Ie. being overcharged by $60 and months later not getting it back and I can't be bothered because most of the staff is incompetent anyways. Education is key folks!

2 0 Reply

Jul 22, 2013 #685425

I was just told the same thing as many people here. That I could not cancel my personal training contract without buying myself out of it even though the trainer who signed me up specifically said I could cancel at any time.

I just called my lawyer and told him to write a letter, I am not giving them a dime.

This link has great advice on how to get out:

2 0 Reply

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