LA Fitness Management, McDonough, GA
My husband and I have been a member of this club since it was opened about 4 years ago. It is extremely poorly managed. The management appears to be unconcerned and/or incompetent.
They first started taking the weight scales out of the dressing rooms. Now we have one scale in the open area. Then they did not replace hair dryers in the dressing rooms. For the past year they have been watering down the soap when there is any, but many times there is no soap in the showers or the sink area. This is extremely unsanitary and unhealthy. Several times, paper towels were not in the sink area of the dressing rooms. We have asked management to resolve these problems many times, but they always have an excuse like, "we have ordered soap, but it is not here". This is never acceptable, but after one year is intolerable.
When they took out the clock in the main exercise area and put up big screen monitors for advertising. When a clock on the monitor was requested, we were told that it was not possible. How dumb can this management be? To their credit, they did finally get a clock added.
One of the front doors has not worked over 50% of the time the club has been open. Why can't they hire competent people to do repairs?
LA Fitness has a corporate goal that includes the following quote, "We are dedicated to making your fitness experience an exceptional one." Apparently this goal is not impressed upon staff or staffs are too unconcerned and/or incompetent to accomplish this goal.