Sugar Land, Texas
Not resolved
Additional Fees
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Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
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Value for money

I went in for 8 sessions and they secretly signed me up for 8 sessions per month for a year - each month costing 360 bucks!!!! when I question them after 3 months, they now say I am liable to pay the rest of the year if I break my contract.

Isn't it the basic responsibility of the sales person to clarify what the customer is getting into and what happens if the contract is broken within one year, if the sales guy knew that he/she was selling a one year contract. Of course, for the customer like me, who has only 8 sessions in mind, will definitely not think of a reason of breaking a contract signed for ONLY 8 sessions!!!! If contract terms were explained forefront, people like would not fall into the these kind of marketing traps.

LA fitness does unfair business!!!! I would never ever look back to taking any membership with them ever!!!

Product or Service Mentioned: La Fitness Personal Training.

Reason of review: Not as described/ advertised.

Monetary Loss: $4300.

Preferred solution: Full refund.

La Fitness Cons: Unfair business to customers, Rude staff.

  • Medical Center Signature Club
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