I brought a friend because they said that I could refer a person to use a VIP guest pass for 14 days. They tried to sell him a membership for almost an hour saying they needed to activate the pass.
When I asked for an explanation about why it took so long, they told me that I didn’t pay for bringing a guest, they were giving him the incredible opportunity to come 14 days free, and it was normal for the protocol to take so long. All this was said in the worst tone ever, in that moment they trated me like an enemy, so I told them that I wanted to cancel my membership and they responded that they could’nt do that, I should return on Monday and they would be more than happy to cancel it.
All this was at the LA fitness of North Miami. 1801 NE 123rd St #200, North Miami, FL 33181
Product or Service Mentioned: La Fitness Membership.
Reason of review: Return, Exchange or Cancellation Policy.