Not resolved
2.9
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

This complaint is against the sales staff in LA Fitness. When i was joining the gym the sales staff were pushy and trying to sell me a membership, very hard.

Eventually i did get a month to month membership, but later in the week i found out i could only cancel it without a PENALTY FEE if i moved more than 15 miles from the gym. I also bought some personal training. 6 sessions or that is what they told me to my face. Turns out it was only going to be 3 sessions.

when I asked about my 3 other sessions, the head trainer said i was going to have to talk to corporate office to get the 3 other sessions. I did call, but never did receive them.

Product or Service Mentioned: La Fitness Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $168.

Preferred solution: Full refund.

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Anonymous
#1449864

LA FITNESS SALES PEOPLE ARE MOSTLY LIARS