I decided to get a membership at the LA Fitness in Casa Grande, Arizona and their management is a *** joke. I'm 19 years old and went in there to get a membership and paid $99 activation + first and last months deposit at $29.99/month.
About $160. Only 3 days later the trainer I was set up with finally convinced me to get the training sessions at $25/session after texting me by getting my phone number off of my personal information. Not only was he (Mike) hitting on me and asking how many piercings i had he said I had only one day left to get the training sessions at $25/session and I would have to either call him with my cc number or text it to him. This seemed unnecessary to me, since my number was already on file.
I told him I wouldnt have money in my account until the next day. After my complimentary training session he asked to see my card, he pulled out a blank sheet of paper and continued to write my entire cc number down, with expiration date and security code, and PUT IT IN HIS POCKET! When he texted me 2 days later asking when my direct deposit would go in, I told him it wouldn't matter due to the fact that I cancelled my card because of him writing my CC number down. When I called Nolan, the manager, he said Mike had told him about the situation and he would never do it again.
Well I work in a hotel and if anyone ever did that that would be fired on the spot. I called Corporate twice and two different people said sorry it was past my 3 days so i couldn't get a refund. Even though trainers they hired are *** He was clearly trying to do something with my CC because he felt the need to ask when I would get my direct deposit in.
LA Fitness is only about sales, not about making customers happy. Try another gym, DO NOT GO HERE!!!!!
Product or Service Mentioned: La Fitness Personal Trainer.