Phoenix, Arizona
3 comments

I decided to get a membership at the LA Fitness in Casa Grande, Arizona and their management is a *** joke. I'm 19 years old and went in there to get a membership and paid $99 activation + first and last months deposit at $29.99/month.

About $160. Only 3 days later the trainer I was set up with finally convinced me to get the training sessions at $25/session after texting me by getting my phone number off of my personal information. Not only was he (Mike) hitting on me and asking how many piercings i had he said I had only one day left to get the training sessions at $25/session and I would have to either call him with my cc number or text it to him. This seemed unnecessary to me, since my number was already on file.

I told him I wouldnt have money in my account until the next day. After my complimentary training session he asked to see my card, he pulled out a blank sheet of paper and continued to write my entire cc number down, with expiration date and security code, and PUT IT IN HIS POCKET! When he texted me 2 days later asking when my direct deposit would go in, I told him it wouldn't matter due to the fact that I cancelled my card because of him writing my CC number down. When I called Nolan, the manager, he said Mike had told him about the situation and he would never do it again.

Well I work in a hotel and if anyone ever did that that would be fired on the spot. I called Corporate twice and two different people said sorry it was past my 3 days so i couldn't get a refund. Even though trainers they hired are *** He was clearly trying to do something with my CC because he felt the need to ask when I would get my direct deposit in.

LA Fitness is only about sales, not about making customers happy. Try another gym, DO NOT GO HERE!!!!!

Product or Service Mentioned: La Fitness Personal Trainer.

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Anonymous
#399667

All gyms are about sales.

Anonymous
#399545

REPORT HIS ACTIONS TO YOUR STATE'S OFFICE OF ATTORNEY GENERAL. REPORT HIS NAME, WHAT HE DID, LOCATION, EVERYTHING.

FILE IT IMMEDIATELY. THIS IS A NATIONWIDE PROBLEM.

IN ORDER TO CANCEL YOUR TRAINING YOU MUST PAY 50% OF THE COST OF THE TOTAL AMOUNT.

HOWEVER, DUE TO THE TRAINER'S ACTIONS, YOU MAY BE ABLE TO RENDER THE CONTRACT VOID. FILE A COSUMER COMPLAINT NOW!

Anonymous
#399315

In all jobs people should be fired when they breach security of people's personal info like that. I guess some company's don't care.