Customer Service is what it is all about; however, when I tried to reach the corporate office - I just couldn't! I think our local staff in Lancaster, PA does what they can and in fact, they do a good job, but I realize as other members do that corporate should be responsive.
It appears since I joined that budgets have been cut as the cleanliness isn't what it use to be and equipment needs attention - especially the spin bikes and bathrooms!
Very disappointing that whoever owns this isn't concerned about the customer. Probably owned by a foreign country!