This is a chain of clubs and the membership fee is reasonable, and they have a number of locations around the country you can use.
This club has terrible management who are totally unresponsive to the needs of their members. As a recent example, they get extra income form a place called European Swim Club with toddler membership on Saturday mornings. For the last 2 weekends, one of the fathers of 2 and 3 year old girls, let them run loose and change in the men's locker room which made me super uncomfortable. When i confronted the father and told him I found this inappropriate, he said, "they are 2 years old, so no big deal, get over it."
I brought this up to a truly, inept, do nothing manager that Saturday, who had a grin on his face when I told him. Some other employee said he would be very uncomfortable like me to have to be naked in front of 2 andf 3 year old girls in the mens locker room. of course, management could care less, and gave me the same BS, i.e. we will write a not to the owners of the Swim Group about this and tell them to tell their members.
In conclusion, go elsewhere if you wan a club that cares about your membership, and demonstrates they disgusting management, by smiling and doing nothing about any complaints, as this was not the first one I and others have made,
Product or Service Mentioned: La Fitness Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
La Fitness Pros: Multiple locations.