State: Minnesota City: Minneapolis Clear all filters (19 of 1549 reviews match)
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1.5
Details
they trick you with false advertisement like 14 free VIP guest pass so that you come, only to say you don't qualify and have to purchase a $15 day pass or $99 1 month membership (I only wanted to be there for 5days). They make up different *** reasons to why you can't...
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Review
#940798 Review #940798 is a subjective opinion of poster.
Service
La Fitness Pass
Cons
  • Rude customer service
  • Dishonest sales people
  • False representation
Reason of review
Poor customer service
Preferred solution
Staff (Operator Reese and General Manager Dan O'brien) of uptown minneapolis location to be replaced or admonished by higher ups. Get rid of this dimwitted scam artist behavior and stick to corporate policies instead of discriminating.
Tags
  • worst place ever

La Fitness - Customer Care Review from Minneapolis, Minnesota

2.7
Details
Been a member for over 6 years with a family account of 4. Was there tonight playing basketball and the girl went inside the basketball and court and screamed "get out, we closed!" At 11:56PM. Now I know they close at midnight, but there is a nicer and polite way of asking your paying customers to leave. On top of that, there was at least 20 people still in the gym, and none of them were asked to "get out". I have always played until midnight and never had a issue before in the last 6 years.
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Review
#922700 Review #922700 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Poor customer service
Spoke with Edina branch manager Brad regarding their staff Jake how bad was treated me during the event, and Brad was not only did not apologized but also even made a threatening to my membership. He provided horrible service. From the facts, at least I would say...
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Review
#777757 Review #777757 is a subjective opinion of poster.
Service
La Fitness Customer Care
Cons
  • Unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • LA Fitness Review

La Fitness in Minneapolis, Minnesota - NOT HONEST

1.8
Details
MY EXPERIENCE WITH LA FITNESS IS THEY DO NOT WANT TO BE HELD ACCOUNTABLE FOR MISINFORMING CUSTOMERS OF A CONTRACT THAT LOCKS YOU IN FOR A YEAR. I WAS TOLD THAT I COULD CANCEL ANYTIME, WHEN I DECIDED TO CANCEL; I WAS TOLD I COULD CANCEL MY MEMBERSHIP AT ANYTIME AND IF I CANCELLED THE TRAINING THERE IS A 50% BUYOUT OF THE CONTRACT. CUSTOMERS BEWARE OF CONTRACTS. YOU ARE BETTER OFF AT YOUR LOCAL YMCA OR ANY GYM THAT DOES NOT REQUIRE CONTRACTS. LA FITNESS SUCKS.
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Review
#763613 Review #763613 is a subjective opinion of poster.
Cons
  • Deceptive practices
Reason of review
Not as described/ advertised
Loss
$475
Tags
  • deceptive sales

La Fitness - Review from Minneapolis, Minnesota

Don't work for la fitness .run! They treat there employees with no respect , poor communication, and just leave you with no hours , horrible how they treat employees no appreciation what's so ever. Worst job .not worth the headache they are a selfish company Kristen is a number one *** no wonder no one sticks around no offense call a spade a spade you don't treat others with distrespect.La fitness sucks!
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Review
#573886 Review #573886 is a subjective opinion of poster.

BAD IN CUSTOMER SERVICE, YOU CAN USE THIS AGAINST LA FITNESS LAWSUIT!!

Tina Pelsk or Tina Peck from IL sales department was very rude over the phone. First of all, I wanted to inquire about adding a family member with my existing account/ Before i finish what I was going to say (before my sentence was finish);she rudely interrupts, and says she is going to transfer me somewhere. I asked her "Do you not have time to hear me out?" She asked me to save it for someone else. I was shocked and requested her to transfer me to her supervisor. She said she is the supervisor. I asked her to transfer me to manager, she said she is the manager. I asked her i need to speak to someone above her who has time to listen to customers. She was raising her voice, and I had to raise my voice asking her is this the way LA fitness treats their customers? She had nothing better to say. Before I hung up, I told her that she needs some management course. Seriously??? As a customer, I try to be understanding to sales person because I have been there and done that. But she poorly treats customer like that, and our conversation recorded are not used to enhance their customer service. I was in the middle of adding a family member, but I am sooo disappointed that I am planning to leave LA FITNESS. And I have introduced tons of my friends to LA FITNESS, But BYE BYE LA FITNESS -A VERY CONCERNED AND DISAPPOINTED CUSTOMER
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Review
#359371 Review #359371 is a subjective opinion of poster.
Service
La Fitness Manager
when I signed up I received a free personal trainer for one session. 2 hours into my session I finally agreed to a small package deal of 3 trainer sessions. I was repeatedly assured that I was only going to be billed for 3 sessions. I was never advised that I was...
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2 comments
Anonymous
#561884

LA fitness employe they work too take peopls money for the com i don.t think this is good but you will retern the wey you did bibel sayd

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Review
#352878 Review #352878 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Loss
$60

La Fitness in Minneapolis, Minnesota - L.A. Fitness - STAY AWAY

I was scammed into a personal training program at L.A. Fitness in Hopkins MN. The VP Daniel Knowles told me "I have a lot on my plate and lots of things to do." When I spoke with him regarding my situation. I also found out that the training manager Brett - the one responsible for my scam was terminated from the company because of his lack of integrity. I am sure there are many others out there that were scammed by Brett and other staff at L.A. Fitness. I recommend a memebership at Lifetime - more expensive but the customer service is worth the extra $$$ I lost a lot of money. I was willing to work with them to find a resolution instead of asking for my $ back but they did not go out of their way to even care about my situation. BE AWARE of LA FITNESS "”"” PAY MORE $$$ AND STAY AWAY FROM THIS CHEAP HEALTH CLUB. Sincerely, Natalia Spinelli (612) 432-9441
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Review
#340889 Review #340889 is a subjective opinion of poster.
Service
La Fitness Personal Training
Loss
$2
I prepaid for the summer for my daughter who was home from college - I was ASSURED that I didnt have to do anything else when her summer membership ended in September. I prepaid because I didnt want them to have access to my account. Wouldnt you know it, they took...
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3 comments
Anonymous
#1109033

I have my membership fees taken out of a particular account bi-weekly on pay days. On several occasions fees have been taken a day or two before.

Then they send me mail saying they could not get funds.

Once I had a $35 overdraft because of it.

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Review
#338985 Review #338985 is a subjective opinion of poster.
Service
La Fitness Membership

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Products and Services Reviews

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La Fitness in Minneapolis, Minnesota - Fired a Great Employee

L. A. Fitness management in Little Canada, Minnesota fired Owen, who has worked our front desk for years. Owen is wonderful, well-liked by our members. He is the best, most loyal person that has ever worked this front desk. I have been there since the gym opened in this location in l985. Keeping decent help at the front desk for any length of time has just not happened. When you have a friendly (knows all our names), accommodating employee, who is respected by the members, you do not fire them. What in the heck is wrong with management at this club? We are very disappointed!
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1 comment
Anonymous
#480321

IF MANAGEMENT HASN'T FIRED THE CLEANING STAFF YET, YOU CAN BET THAT'S THE NEXT MOVE. AFTER SIX MONTHS, LA FITNESS FIRES MOST OF ITS CLEANING STAFF, GOING TO A SKELETON CREW.

GOOD LUCK WITH THAT AT LITTLE CANADA. THE CLUB IS ALREADY FILTHY, OLD AND SO OUTDATED.

ALL THOSE BALLY'S MEMBERS HAVE THE OPTION TO SIGN UP FOR THE BALLY'S/LA FITNESS CLASS ACTION LAWSUIT FACEBOOK. CHECK IT OUT.

Review
#318034 Review #318034 is a subjective opinion of poster.