Houston, Texas
Not resolved
0 comments

I have attempted to contact the manager at the location, spoke with Sales and Operations managers both of whom promised I would be contacted but I have heard nothing..In a nutshell, arrived at location, signed up for membership for (2) but only (1) name was allowed, toured facility, pool was questionably unclean, was passed off for a consult by a Personal Trainer, who sat across from us with her legs up & spread eagle, called her family morbidly obese. We felt trapped in a bad infomercial, she asked invasive improper questions, told us cardio was a waste of time and they're much better than the YMCA.

NOT! Cancelled same day.

Reason of review: Poor customer service.

Monetary Loss: $61.

Preferred solution: Full refund.

La Fitness Pros: Salesperson contact and follow up.

La Fitness Cons: Unprofessional personal trainer.

  • LA Fitness complaints
  • La Fitness Customer Service
  • Fake Personal Trainer
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