Please report your experience to the Federal Trade Commission (FTC).
If you are not in receipt of a contract then you are not in contract. These people are criminals. Seek advice from FTC and then cancel any direct debit mandate you have set up with these crooks.
They are desperate nasty people who must get paid on commission, and the people in the head office must be mentally insane to allow these people to earn commission by lying and misleeding people at every single oppotunity. Why does the head office of LA Fitness want to act so illegally all the time? Do consumer concerns not matter what so ever any more. Does customer service not exist any more. Does providing a service not play into the equation any more. Are good manners, pleasant attitude and hmm honesty, integrity and good morals not allowed at all!!!!