
La Fitness
La Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Fitness has 2.0 star rating based on 820 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend La Fitness to a friend or colleague.
- Rating Distribution
Pros: Location, Location near my house, Equipment.
Cons: Customer service, Management not properly trained, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
La Fitness has 2.0 star rating based on 820 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend La Fitness to a friend or colleague.
- Rating Distribution
Pros: Location, Location near my house, Equipment.
Cons: Customer service, Management not properly trained, Horrible customer service.50% of users think that La Fitness should improve its Customer Service.
86% of users say that they might use La Fitness in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "beware and communicate!", "I wouldn't recommend this facility. It's never disinfected and doesn't smell clean inside.", "Workout hard but smart!", "Clean up after yourself", "Avoid LA Fitness".
Most users ask La Fitness for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They charged me more money and gave me a worse membership
Just before esporta was upgrading to include all LA Fitness locations, the manager at Glendale LA Fitness so-called upgraded me to include LA Fitness as well, which was about to happen automatically to all Estporta customers anyway.
The problem is, I did not need the upgrade. And they charged me more money.
And they reduced my benefits. Before I had unlimited friends I could bring, now Im not allowed to bring anyone else.
She said I could go back to the other membership anytime.
When calling back, they said they would look into it. And they never given me a call back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Gym Hours
A question that many gym members have is why the gym hours are being cut at the McDonough, GA location. There is a large working class of warehouse employees who work on the weekends who are members.
With the weekend hours being cut, a lot of us will not be able to complete our weekly workouts. Within 14 square miles, you will find over 35 distribution centers and the number is growing. These distribution centers offer health club discounts and a lot of employees work there. A number of members have left or are considering leaving to join other fitness centers in the area, specifically the former Gold's Gym locations nearby.
Most, including myself, do not want to leave, but now we have no choice but to make other arrangements at other gyms. Please consider changing the closing hours to 9:00pm on weekends. But who am I?
Just a nobody trying to tell everybody about something that's close to us members because we love our LA Fitness in McDonough, GA! Thank you.
- Great equipment
- Hours of operation
Preferred solution: Full refund
User's recommendation: Workout hard but smart!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Training sessions not honored after LA Fitness Acquisition of Local Gym
I purchased a package of personal training sessions from XSport, which was later acquired by LA Fitness. Despite being told that my sessions would be valid for a year, I was denied access to them after the transition.
Customer service has been unhelpful, with rude representatives and no clear explanation for why my sessions are no longer honored. I even have proof from the LA Fitness app showing I had outstanding sessions that should have been available. After multiple attempts to resolve this issue, LA Fitness still refuses to provide the services I paid for or offer any compensation.
I feel they have acted in bad faith, and I am asking for either a refund or a replacement of the sessions. It's disappointing to see such a lack of accountability from a gym I've trusted for years.
- Convenience area
- Staff are rude
- Broken agreement
- Broken-damaged equipment left unrepaired for more than a year
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid LA Fitness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The La Fitness on Ave K in Plano tx needs cleaned. The tile in the showers in the ladies locker room is full of black mold. The bathrooms smell bad and are never disinfected. Black mold is a health r
Where is the management in this place? Black mold exposure can cause cancer.
Why is the place never cleaned?
It's disgusting. If the issue isn't corrected, I won't continue my membership.
- It is large
- It is dirty
Preferred solution: I would like the place cleaned and disinfected on a regular basis so the club will be a healthy environment to exercise in.
User's recommendation: I wouldn't recommend this facility. It's never disinfected and doesn't smell clean inside.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Black mold on the tile in the showers of the ladies locker room.
The company needs to clean and disinfect the place on a regular basis. Black mold is very dangerous because it can cause cancer.
User's recommendation: beware and communicate!
Report
Sauna don't work since a month for get that paintmen are fast. Please fixed. Lady manager is good for nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problem with membership
I went to the Silver Sneakers program, or whatever they call it now, last month. Since then, I have received emails stating that my account is frozen or canceled.
Then, I was told that two accounts have been created under my name. I'm not sure if anyone really knows what's going on here.
Could someone please call me in reference to this issue? Thank you.
User's recommendation: Nobody answers phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbuse at reception
This happened at the LA Fitness in Westfield Wheaton. The receptionist acted violently and offensively towards my mother when we simply asked her when the Jacuzzi would be available.
She said she was used to dealing with brainless people. I imagine the cameras are there, and you can corroborate what I'm saying.
This has never happened to me. I hope they solve this problem because I don't pay for these types of services, and I don't think it would benefit the company much to hire such rude and quarrelsome staff.
Preferred solution: Apology
User's recommendation: Avoid not responding and believing that you can make them see reason, you only feed their desire to continue offending you, because it offends them more to know that there are classy people and people like them, vulgar.
Lacking management/rule adherence
Manager was very rude. Not enough stations with wipes and all hand sanitizers are empty.
Front desk ladies are nice, friendly and welcoming. Very few guests clean anything they touch.
Cleaning staff is the HARDEST WORKERS IVE EVER SEEN. Guests are slobs, making lots of mess for them to clean up.
User's recommendation: Clean up after yourself
Filthy unsanitary conditions
location: PLANO SOUTH - W PRES GWB HWY TEXAS
this has been going on for months HVAC RTU down replaced by sub-portable cooling units barely cooling ,
found *** at shower pictures taken , toilets cloggesd out of service , water down soap in showers
hot spa out of service for over a month now
unresponsive staff clown management
help please bunch of us will file compalins with TEXAS BBB
Being disrespected by a regional manager from the gym
The truth all I have back was an email, telling me that I could keep paying my balance. Antd to get it before the seventh ,but I need to put a credit card in my system ,bit what happen with Kall the Regional Manager of the company.
It looks like no one cares the way he threat me to cancel my account and treat me that day, because all they said to make sure for me to put a credit card back on the system, which I keeps playing them that I have none..
But bottom line they skip this subject, knowing that this guy made me look like *** in front of other customer and also the manager of the Gym at guns highway Florida.. for what I see no one cares about customers anymore even though Ive been with this gym around 20 years..
User's recommendation: My recommendation is to make sure the company has professional people instead of hiring people that has no kind of customer service professionalized
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFormer Member Advice
I was with LA Fitness from 2000-****. I was there because I wanted to be there; they cancelled my membership.
I was only paying $19 a month, and I was allowed to go to any club. LA Fitness bought out Bally Total Fitness and had to honor all of those memberships. I know someone who was paying $5 a month and someone who was paying $35 a year. It looks like they are trying to get rid of those members.
They seem to want people who are willing to pay $40 a month, which is the current rate. Regarding the customer service phone number and email, my advice is not to contact them and complain about any issues because they do not do anything about it.
- Have a lot to offer
- Many employees are not very smart and it shows
Preferred solution: Apology
User's recommendation: If you decide to join LA Fitness and like it enough to pay $40 a month plus a $59 annual fee, it's your choice. Just go to whatever club and enjoy your workouts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUsing pool for swim lessons
I feel like the pool needs to be cleaned. Until then I will not be using the pool until it's cleaned.
Preferred solution: The pool needs to be cleaned
Continue waste of water and And hot water
As a business owner myself I understand how waste of water can add to utility bills the showers leak heavily and it is also hot water I find this appalling at the managers complained but the big district managers wont do anything this has been going on for months I hate to see how much they have to pay Water and sewage bills and gas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unpleasant Experience
LA Fitness HQ needs to return the call. LA Fitness needs to call back customers.
This is unprofessional. Poor customer service.
Preferred solution: HQ LA FITNESS NEEDS TO CALL ME BACK.
User's recommendation: Try another gym.
Discrimination
I was told on a recorded line they can watch my bike before paying 50 dollars for my membership also ima handi cap person with only a electric bicycle as my transportation I went to the cherry location on carson was rudely told by the manager who didn't want to give me her name also called back 3 times for her name and was hung up on 3 times when I called thats very unprofessional and super rude for me being told they are able to watch it over the phone just to.get there payment isn't okay that's not okay to mention to someone over the phone on a recorded line
About
, , Global Fitness Holdings
La Fitness is a privately held American company. La Fitness is a chain of health clubs. The chain was founded in 1984. At the present time La Fitness consists of several hundreds of gyms. The company is headquartered in Irvine, California. La Fitness clubs are located all over the United States. La Fitness health clubs have cardiovascular training and strength training equipment, free weighs, fitness classes, personal training classes and special classes for kids. In addition, some La Fitness clubs offer a heated lap pool and whirlpool, full court basketball, racquetball, indoor cycling and sauna.

La Fitness is ranked 46 out of 466 in Fitness Centers category
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They're just trying to get rid of the guys who are cursing the showers. Otherwise they're honoring all other members.