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Told me to come in to cancel my membership. I come in on Monday morning at 8:00. Sit in the lobby for 30 minutes waiting to speak to someone. Guy tells me to sign a piece of paper and it would be taken care of. Month later charged, all we see is that you came in to...
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#1359482
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La Fitness - Over charged

My son pays $230 a month Not able to cancel PT $700 Now if he wanted to cancel PT
University Park, Florida
#1354146
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La Fitness - GM-Alberto resolved my Family Muliti-State Membership

New GM(Alberto) East Norriton, PA location corrected an original membership mistake from 5 years earlier that now allows my Family Multi-State Usage. He was very accommodating & got us the membership that we were looking for all along. Great Job Alberto
5.0
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East Norriton, Pennsylvania
#1349124
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La Fitness - Great staff!

This is an amazing location conveniently located off of the interstate. The staff is engaging and personable. I have been coming here for years.
4.2
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#1338639
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HORRIBLE STAFF!!! I brought a friend because they said that I could refer a person to use a VIP guest pass for 14 days. They tried to sell him a membership for almost an hour saying they needed to activate the pass. When I asked for an explanation about why it took so...
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2.7
#1338239
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With all that’s been written recently about chlorine resistant bacteria in swimming pools, why has La Fitness decided to turn our 3 lane lap pool into a swim school? Without headphones, the noise level of all of the toddlers and their siblings is the opposite of what...
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5.0
#1324841
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That is until today, after telling a friend of mine, how great this gym is, and that she should join, and basically marketing the gym, my high standards for this gym was dashed away. My friend and I entered this gym, I wanted to get a 10-day VIP pass so that she could...
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3.3
I didn't like
  • Customer service
#1318721
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La Fitness - Totally sucked you kept thinking about me

I was opposed to make the payment on the 1st you take it out already know Jack $35 charge of my car and from now on on the 26 but needed it on the 1st of this month
#1317982
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La Fitness - Initiation fees to much

I start la I can’t afford initiation fees
#1315528
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La Fitness - Canceling

I was told that I need to come in personally to cancel my membership which I am unable to do because I am bedridden.
1.2
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1315168
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