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New Reviewer

LA Fitness: How to Cancel FOREVER!

I wanted to take some time to educate all concerned consumers that have been taken advantage of by LA Fitness; specifically by getting over billed and not being able to cancel your account. First, please go to the following link for a riveting look into how LA Fitness...
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115 comments
#2134012

Currently fighting this, its crazy that its the year 2022 and they are still using mail for cancelations...

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ID
#313116 Review #313116 is a subjective opinion of poster.
Location
Wilmette, Illinois
Service
La Fitness Membership
New Reviewer

Horrible behavior of your supervisor Sam in LA Fitness Bensalem0

Today on October 4th, 2022 during daylight afternoon time I came with my kids at LA Fitness Bensalem, PA 19020 branch. Kids Club was opened and there was no any signs or warning that it was closed, but nasty behavior supervisor Sam started crying - talking on high...
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ID
#4049224 Review #4049224 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Pros
  • Have a gym
Cons
  • Customer service sucks
  • Basketball hall not operable because of rain leaking
  • Branch springfield brookhaven broomall doesnt have rockethall
Preferred solution
Full refund

Customer complaint

Two employees from the front desk as the Edina location where very unprofessional they did not handle this situation properly I did not like or like the way they conducted or treat me about my membership they continue to threaten me saying Ill get you to loose your...
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ID
#4046429 Review #4046429 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Horrible customer service and reap off policy with terrible refund policies. Sad to be subscriber of this fitness organization.

I took my two kids for one time service last year and never realized they had signed me up for reoccurring service. Couple of weeks ago I realized som $10.00 charges in my account . Despite the fact that my kids never again set their foot there they were still charging. Now they refuse to give me my refund.

User's recommendation: Don’t use LA FITNESS RUN AWAY FROM THEM!

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ID
#4045600 Review #4045600 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Filthy women locker room

Ive spoken twice to the female at the Long Beach, off Downey location. The women shower is filthy. The first time I was very polite about it, but she made a lot of excuses. That first time, when I noticed that the shower area and I mean every stall had clumps of hair...
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1 comment
#2258477

It’s the women’s shower, a female answered, someone else dirtied it, he would try, that were left, she brushed me off, would have asked, this is what. You sound like total garbage and a ranting hooked on Ebonics illiterate lunatic. Do everyone a favor and stay home.

ID
#4036119 Review #4036119 is a subjective opinion of poster.
Location
Irvine, California

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Verified Reviewer
New Reviewer

Broken sauna and close basketball courts

Broken sauna and close basketball courts. Over a month now and no one working on it. We all want refunds

User's recommendation: Find a gym that maintains story equipment.

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ID
#4035512 Review #4035512 is a subjective opinion of poster.
Preferred solution
Price reduction

Suspend subscription

I find it deeply unfair that when my freeze begins, the company begins my freeze on a date of their choosing, in this case a minimum of nine days after I will cease using the facilities, but when it ends you will prorate my higher full membership immediately upon my...
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ID
#4017559 Review #4017559 is a subjective opinion of poster.
Location
Rahway, New Jersey
New Reviewer

Bad service the pool and hot tub is been out of order for almost three months, and you guys are posting that will be fox for a couple of days since July. Inaceptable

Unaceptable did a big company like you. You should fix this problems asap because you are charging a monthly fee for that and you are not providing the service
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ID
#4015982 Review #4015982 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Charged for personal training I didn’t use

Im calling in regards to a charge for 770 for personal training . A few days after I signed up & after lots of frustration getting sessions scheduled I tried to cancel my membership & get a refund. No response from LAF. When I went into the club I was told I had to talk to a manger. None were available. Went back next day same story . I disputed on my card but then yall rebilled . I have since tried to call numerous times to get you to provide the service but nothing if youre gonna charge me how can I get the service ?

User's recommendation: LAF has deceptive business practices.

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ID
#3986034 Review #3986034 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$770
Preferred solution
Full refund
New Reviewer

How much longer is my contract good for

I was tricked into signing a contract back in April of 2021 and LA fitness has been constantly changing my card for an amount of about 350$ per month plus 35$ for the membership. I gave them a call when my wife and i realized that we couldn’t afford it because of covid regulations; we didn’t want to attend to crowded places and we weren’t fans of wearing face mask while getting our workout in. We expressed our thoughts to them and said that we wanted to cancel the membership, but they simple said “no, we can’t do that.” So now it’s been over a year and they are still charging my card and want to know how much longer are they gonna keep sucking my account dry! We recently had a baby and we are struggling to make ends meet! Please I hope you understand and help us! Thank you!
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ID
#3980605 Review #3980605 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Messages to LA Fitness senior agent Jay no returned my 5 message.

I can no longer pay the $402 per month for a personal trainer. HE NEVER CALLED ME with regards to the 5 messages I left. He said he did, but iPhones as you may know, keeps track of who calls - nor did he leave a VM message. On Thursday 9/15, I made an appointment...
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ID
#3976911 Review #3976911 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Club not open

The club in Duluth, Ga on pleasant hill does not have a reliable person to open this facility on Sunday mornings. We even come 15-20 min after club is posted to open and no one is there to open. This wastes our time and money!!! Please hire someone who will be there to open on Sundays.
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ID
#3974390 Review #3974390 is a subjective opinion of poster.
Preferred solution
Someone to open this club on Sunday’s on time
New Reviewer

Membership

Its been over a month and my issues with my nephews guest passes have yet to be resolved Ive been told this will be handled and yet it has not! Maybe need to just go back to planet fitness!
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ID
#3968115 Review #3968115 is a subjective opinion of poster.
Location
Southfield, Michigan

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Verified Reviewer
New Reviewer

For 2 weeks straight I was calling and I went to the store but their response wasn’t clear.

For 2 weeks straight I was calling and I went to the store but their response wasnt clear.my account says tha it will be cancel on October, but is supposed to end on November .

User's recommendation: Just terrible customer service.

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ID
#3967812 Review #3967812 is a subjective opinion of poster.
Loss
$44
Preferred solution
Full refund

Personal training

Not happy. Im really sorry but LA customer service was so bad. They said they are going to call me back about my personal training account but nobody is call me back this is not a professional
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ID
#3963168 Review #3963168 is a subjective opinion of poster.
Location
Newark, New Jersey

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Verified Reviewer
New Reviewer

They keep charging my card even though I put in a request to end my membership

They are still charging my card even though I canceled my membership with them. And they are not picking up the phone when I call them to get this resolved

User's recommendation: No do not recommend them.

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ID
#3959289 Review #3959289 is a subjective opinion of poster.
Location
Arlington, Texas
Loss
$81
Preferred solution
Full refund

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