La Fitness

The woman was friendly with me and gave a tour she was talking a bit fast but that might be her style, I thought she gets a good review for trying to capture my interest and sign me up , however I did continually mention why is the gym trying to sign me up because they promised just at 3-day guest pass and why can't I do it without credit card details being handed over(the guest pass) she then offered to waive that I would have to sign up upon activating the guest pass; but I couldn't help but believe that that was a strange policy from the gym-and that they would try to do something else unusual with me---(unappreciating me that I just wanted to check it out) I looked into it ; into everything that I had consented to with the guest pass and that was not there that I would have to give my credit card details only to have a guest pass; I told her no need to do anything special for me and I will just leave and not do the guest pass because the gym did tell you that I would need to sign up with LA fitness to only have the 3-day guest pass and then I would have to cancel if I don't want to keep my membership. I didn't trust it at that point so I walked... After this the lady tried to attack me up the road and she was in a gray hoodie and she looked Hispanic with light brownish hair and I thought it might be related but I wasn't sure...

I am writing to share my recent experience with your staff, which left me feeling very disappointed. As a long-time admirer of LA Fitness, I expected a much higher standard of professionalism and customer care.

Recently, I called to inquire about promotions I had seen on Groupon, as well as potential birthday offers since my birthday falls on September 26th.

Unfortunately, the representative on the phone told me they could not provide any details and insisted I visit in person. During the call, I was also placed on hold for about ten minutes without proper communication.

When I visited the club in person, I experienced further frustration. Despite several staff members being available, I was asked to wait unnecessarily, and when I inquired about how long it might take, I was told, we dont know, maybe more than five minutes, in a manner that felt dismissive and unprofessional. The responses were neither polite nor helpful, which left me feeling disrespected and very discouraged.

I have always believed LA Fitness to be among the best gyms, which makes this experience especially disappointing.

Excellent customer service is just as important as the facilities, and unfortunately, this interaction did not reflect the high standards I expected.

I hope you will take this feedback seriously, as I truly value what LA Fitness offers. I would also greatly appreciate if you could extend a gesture of goodwillperhaps a special membership deal or promotional considerationto restore my confidence in LA Fitness and show that you care about your members.

This is regarding the LA Fitness on Cooper Creek University Park in Sarasota, Florida:

I have given this club 5 STARS in the past. Most staff is nice, it is clean, good amenities, and what I like most is- as long as you finish working out before closing time, they give you a a few minutes to finish changing and get out of there.

This is better compared to the other LA fitnesses. But today they were rushing people like farm animals. Very annoying. The new girl with the afro yelled into the mens bathroom in a very loud and abusive manner, very loud angry and mean.

If it had been a male employee yelling into a female locker room like that it would have been seen as abusive. This is a new employee as well please learn some respect

Sent my adult a vip pass got there and the manager said you have to wait till 11 we waited went back 1115 she said oh u have to make appointment on the app/ couldnt find any way to make appointment explained this to her she said I know its not on the app she pulled the Im not comfortable Im calling the police for no reason she is on the wrong job the point of the pass is to get her to join thats not happening And I will be canceling my membership which I know means nothing to La fitness just a ruined day and gym experience thank you just a terrible manager and terrible experience I was looking forward to with my daughter

Today Wednesday April 30th, 2025. This new staff guy named Josh is very aggressive with me.

Looks like he wanted to fight me. I threaten me stating he will not allow my wife to go in next time. With this unfriendly attitude he is just making every one in the gym to watch him. Looks like he needs attention.

He yelled me and he said it doesnt matter if Im a 12-13 plus years membership. I have a 2 Guest privilege to go in with me.

I really need you take care of this situation.

He wants me to check I every single time foreach of my guests. And he asked in a super imperative tone like he was doing me a favor

He said this gym belong to him.

There are too many gyms in this area to choose from.

Im here because I a loyal customer and I like it. But with this guy in front desk, fr sure I wont renewel my membership

Thanks for your attention and I really hope you make some changes for tomorrow.