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I wanted to take some time to educate all concerned consumers that have been taken advantage of by LA Fitness; specifically by getting over billed and not being able to cancel your account. First, please go to the following link for a riveting look into how LA Fitness...
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98 comments
Anonymous
#1754512

Did this earlier this year. Have now moved--can I go to a different LA Fitness or have I burned that bridge?

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Review
#313116 Review #313116 is a subjective opinion of poster.
Service
La Fitness Membership
I wanted to take some time educate all concerned consumers that have been taken advantage of by LA Fitness; specifically by getting over billed and not being able to cancel your account. First, please go to the following link for a riveting look into how LA Fitness...
View full review
25 comments
Anonymous
#1333639

If you don't drive your car does that mean you don't pay insurance? I don't think so.

If you get into a phone contract or any contract at all can you leave without buying out? I don't think so. Just because it's a gym it doesn't make it any different. Don't be ignorant.

When you sign for PT YOU agree to a 1 year contract. If you don't want it anymore you must buy out of your term. This is made clear upon signing up. Also, our memberships are month to month.

We don't stick you in a contract. Just like how you pay your first and last month when you lease an apartment it works the same way. Just because you paid that in the beginning does not mean you get the option to use your last payment to cover what you owe because you want to cancel. Watch your billing date.

If you don't want the membership CANCEL IT BEFORE HAND. And the excuse of "well I don't use it" not the gyms issue. They have over 10k members they aren't watching your non usage.

I'm tired of the ignorance. read what you agree to before you sign and cancel before your billing date like you would with anything else.

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Review
#313031 Review #313031 is a subjective opinion of poster.
Service
La Fitness Membership

La Fitness review in Deerfield Beach, Florida: FILTHY pool

1.0
Details
La Fitness review - FILTHY pool
La Fitness review - FILTHY pool
La Fitness review - FILTHY pool
Their pool has been consistently filthy, with trash floating in it, white tiles that are black from dirt, cloudy water, and a lining that is deteriorating. Stay away so you dont get sick!
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Review
#1586539 Review #1586539 is a subjective opinion of poster.
Product
La Fitness Pool Facility
Pros
  • Its nearby
Cons
  • Staff who doesnt care
  • Filthy
  • Old and deteriorating
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

La Fitness review in Houston, Texas: Store clerk should be fired

5.0
Details
I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in Houston Texas around 9:30am. The clerk place my change in my hand and my finger touched his hand he jumped and immediately wipe his hand on his pants and stared at me like I was contagious! Tthe clerk was a young white male and I am a black female. I made a complaint to Nick the assistant director at la fitness and requested that he be removed from his position because he was racist. If he doesn't get remove then I WILL file a law suit against la fitness and Tropical smoothie.
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Review
#1723041 Review #1723041 is a subjective opinion of poster.
Service
La Fitness Customer Care
Cons
  • Racist
Reason of review
Racist
Preferred solution
Fire the racist store clerk
Tags
  • unethical

La Fitness review in Jacksonville East, Florida: None absolutely

1.0
Details
I keep getting charged late fees
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Review
#1721811 Review #1721811 is a subjective opinion of poster.
Service
La Fitness Membership
Pros
  • Cleanliness
Cons
  • Cancellation process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
1.6
Details

Update by user Nov 01

I was told I would get 3 sessions per week with each session being 1 hr long. Apparently in the system they entered 1 session per week for 25 min.

They lied to me just to get me to enroll. I did get the promises sessions when I went but for the 3 months which I missed...

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Review
#1696777 Review #1696777 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Cons
  • Lies at time of enrollement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund
Tags
  • LA Fitness complaints

La Fitness review in Lanoka Harbor, New Jersey: Beware

1.6
Details
Joined LA fitness for the pool only to have the state shut down the pool due to poor chlorine balance... (this was suppose to be salt water). It has been closed for 5 days. This is unacceptable. Why can't you hire someone to manager the pool correctly. I rely on the equipment to work at the club. Lastly I don't get credit on my account. I have to call daily to see if the pool has been opened. LA FITNESS very poor way of managing your facility.
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Review
#1709291 Review #1709291 is a subjective opinion of poster.

La Fitness review in Roswell-Alpharetta, Georgia: Splash Safety Complaint

1.0
Details
I specifically joined LA Fitness because I need to use the pool for my physical therapy AND LA Fitness didn't allow anyone under the age of 14 in the pool. Now, half of the pool lanes are reserved for toddler Splash Safety for 5 hours on Monday, Wednesday, Saturday and Sunday. Firstly, this cuts my pool availability in half. Secondly, I chose this gym because I don't like sharing a pool with children who are likely to *** in the pool. Will be requesting a monthly rate reduction from corporate office, as my agreement specifically states that no one under the age of 14 is allowed in the pool.
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Review
#1697501 Review #1697501 is a subjective opinion of poster.
Product
La Fitness Pool Facility
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • LA Fitness complaints

La Fitness review: FILTHY FILTHY...DISGUSTINGLY DIRTY

1.0
Details
I just moved to Florida. Went to LA FITNESS IN AVENTURA ON 207TH ST. I WENT FOR THE 1ST TIME THIS MORNING @5:30AM TO DO CARDIO.I WAS TOTALLY GROSSED OUT BY HOW FILTHY THIS FACILITY IS. IT SHOULD BE SHUT DOWN BY THE DEPT. OF HEALTH. I COULD NOT STAY THERE. I ASKED LADY AT FRONT DESK "WHY IS IT SO DIRTY HERE?" HER RESPONSE WAS "ITS AN OLD GYM" HA.. I SAID TO HER I'M OLD AND IM NOT DIRTY, AND I WALKED OUT. I WILL NEVER STEP FOOT IN THERE AGAIN
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Review
#1673661 Review #1673661 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Pros
  • Location
Cons
  • Filthy
  • Cleanliness
Reason of review
Bad quality
Loss
$85
Preferred solution
Full refund
Tags
  • LAfittness worstgymever

Contact La Fitness Customer Service

Website:
Mailing Address:
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

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La Fitness review in Cincinnati, Ohio: False Job Advertising

1.0
Details
This company false advertises their salary and what job positions are posted on sites. Do not believe their "base" salaries that range from $35,000-$94,000. They will tell you a perfect story and once you are hired, let you know your base salary is $500 per month. Do not apply for this company.
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Review
#1674434 Review #1674434 is a subjective opinion of poster.
Service
La Fitness Manager