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Resolved
2.3
Details

Update by user Sep 21, 2017

I am pleased to report that LA Fitness HQ agreed to cancel my unintended membership and refund the membership fee for Sept. 2017. (I would still suggest avoiding the LA Fitness facility in Delray Beach FL.)

Update by user Sep 14, 2017

Meant to give them 1 *, and then only because 0 *s was not an...

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1 comment
Anonymous
#1583709

Frank did the same thing to me. I signed a contract with no upfront fee.

I sked for a copy and he said it will be emailed to me. I started to use the facility and all of sudden my access card is not working. I go to Frank. He tells me I'm not in system and then He tries to resell me again at a higher upfront cost and monthly.

This guy is no good. and I have to check my credit card again.

Review
#1100815 Review #1100815 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Rules for cancelation
  • Being deceived
  • Dishonest sales people
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund
Tags
  • sales person
  • customer service person
  • Lafitness Membership
Resolved
1.0
Details
I signed up for a training program, I was excited for my granddaughter and myself. I understood the training was $150.00 for both a month with 4 training a month. I received a copy of my contract and was astonished to find my bank account was debited $272.00!!!!! I...
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1 comment
Anonymous
#1269840

Resolved!!!

Review
#972308 Review #972308 is a subjective opinion of poster.
Service
La Fitness Personal Training
Cons
  • Unprofessional personal trainer
  • Being lied to
  • Personal training
Reason of review
Poor customer service
Loss
$272
Preferred solution
Full refund
Tags
  • rude employee
  • trainer contract
  • Lack Of Basic Customer Service
  • Unfair Contract
Resolved
2.3
Details

Update by user Mar 04, 2015

LA Fit. operations mgr.

suggested I GO TO ANOTHER LA Fit.

to avoid Mr. Cra Cra.......so instead of revoking his membership or telling him not to work out near me (cause it appeared we have same work out times) & he's always near me, she suggested I GO TO ANOTHER LA FIT....

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2 comments
trose348
#1086819

Yes, I agree with you. I was worried about doc.

my name & address & the *** finding it from the police report. That's why I hesitated.

Anyway, not there & haven't seen the guy since I left. Thx God!!!!

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Review
#589806 Review #589806 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Poor customer service
Resolved
1.5
Details
LA Fitness is too corporate to care about your individual needs. I have been a member for over a year. When I complained about my local gym's cleanliness I was asked to upgrade my membership and pay $160 to work out at a different location rather than address the...
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Review
#583428 Review #583428 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Bad quality
Resolved

Resolved: LA Fitness - unauthorized account changes!

LA Fitness added someone to my account today without even contacting me to authorize!! My roommate is new in town and wanted to join my gym so we could do classes/workout together. She went into the gym today and asked about her signup options. They asked her if she knew someone who was already a member so she said, 'yes my roommate.' The LA Fitness associate simply asked her for my phone number to pull up my account info and proceeded to add her to my account, just like that. I didn't get a phone call, email, anything. Of course my roommate contacted me to say hey, I just joined LA Fitness and they put me under your account. I wasn't too happy with her for letting them do it without contacting me, but I'm more pissed at LA Fitness for not following proper procedure. This is UNETHICAL and just plain wrong. Not to mention an utter lack of professional courtesy to LA Fitness clients. When I called the location where this occurred and spoke to the GM, he basically admitted that they 'are supposed to, but don't always' verify add-ons with the primary account holder. What the ***! Basically my monthly bill would've doubled, and if my roommate hadn't told me, I wouldn't have even known about it until the amount came out of my account! My roommate apologized and went back up to the gym to cancel this addition to my account and open her own membership, only then did I get an email from LA Fitness (confirming the cancellation). All this was going on while I was at work, so I on;y spoke briefly with the GM and when he put me on hold for 10 minutes I had to hang up and go into a meeting. I called back when I came home, and spoke with a lady in Customer Service who apologized profusely and told me that the primary accountholder is always supposed to present to sign an agreement whenever someone is added to their account. So basically the GM I spoke with earlier is blatantly breaking rules to line his pockets with commission bonuses, and has no qualms about admitting it! I told the lady in customer service that since they didn't give a flip about adding someone to my account, I could care less about going through their ridiculous cancellation process and wanted my account cancelled immediately. She said they would do a 'courtesy cancellation' and that I won't be charged on my next billing date, which is the 15th. I am really curious to see if they try to charge me one last time for this month's dues...if they charge me one more penny I will raise *** until I get a refund! I chalk this up to a lesson learned - there are plenty of great gyms out there that don't make you sign your name in blood (sign a contract), are way cheaper and do not treat their customers this way. LA Fitness will never have my business again and I will tell others to STAY AWAY!
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Review
#197460 Review #197460 is a subjective opinion of poster.
Service
La Fitness Customer Care

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

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