LA Fitness added someone to my account today without even contacting me to authorize!! My roommate is new in town and wanted to join my gym so we could do classes/workout together. She went into the gym today and asked about her signup options. They asked her if she knew someone who was already a member so she said, 'yes my roommate.' The LA Fitness associate simply asked her for my phone number to pull up my account info and proceeded to add her to my account, just like that. I didn't get a phone call, email, anything. Of course my roommate contacted me to say hey, I just joined LA Fitness and they put me under your account. I wasn't too happy with her for letting them do it without contacting me, but I'm more pissed at LA Fitness for not following proper procedure. This is UNETHICAL and just plain wrong. Not to mention an utter lack of professional courtesy to LA Fitness clients. When I called the location where this occurred and spoke to the GM, he basically admitted that they 'are supposed to, but don't always' verify add-ons with the primary account holder. What the ***! Basically my monthly bill would've doubled, and if my roommate hadn't told me, I wouldn't have even known about it until the amount came out of my account! My roommate apologized and went back up to the gym to cancel this addition to my account and open her own membership, only then did I get an email from LA Fitness (confirming the cancellation). All this was going on while I was at work, so I on;y spoke briefly with the GM and when he put me on hold for 10 minutes I had to hang up and go into a meeting. I called back when I came home, and spoke with a lady in Customer Service who apologized profusely and told me that the primary accountholder is always supposed to present to sign an agreement whenever someone is added to their account. So basically the GM I spoke with earlier is blatantly breaking rules to line his pockets with commission bonuses, and has no qualms about admitting it! I told the lady in customer service that since they didn't give a flip about adding someone to my account, I could care less about going through their ridiculous cancellation process and wanted my account cancelled immediately. She said they would do a 'courtesy cancellation' and that I won't be charged on my next billing date, which is the 15th. I am really curious to see if they try to charge me one last time for this month's dues...if they charge me one more penny I will raise *** until I get a refund! I chalk this up to a lesson learned - there are plenty of great gyms out there that don't make you sign your name in blood (sign a contract), are way cheaper and do not treat their customers this way. LA Fitness will never have my business again and I will tell others to STAY AWAY!