I have been a member at L A Fitness for 10 years. I went to the manager, Todd Boren, and asked him to review the rates to see about matching another gym's offer. He looked me up on the computer and was VERY RUDE beyond words; and furthermore was told WELCOME TO THE NEW WORLD - GOOD BYE.
All I wanted was a straight answer yes or no.
The manager at this gym (Federal Hwy) Fort Lauderdale, needs some customer service training.
I am definitely looking for a new gym!
I don't need the arrogance of an employee, especially when I have been a loyal customer for 10 years.
Product or Service Mentioned: La Fitness Manager.