I have been a member of LA Fitness Naperville, Illinois Club for the last 4 years and last week I spoke to Victoria at the Naperville Club about adding my daughter to my membership. Victoria told me that I could add her with no initiation fee.
Today, I went in to add my daughter and Victoria wasn't there, and Chad said he could handle adding my daughter, but wanted $25 (initiation fee). I told him what Victoria said and he got very rude and he told me prices change everyday. He went on to tell me that I misunderstood Victoria and that I didn't understand how they worked, and I had to pay $25. He said that he didn't know where Victoria got her rates and at no time did he offer to contact Victoria to find out where she got the rates or to verify what I was saying....he just wanted his money.
Bottom line he didn't do his job...check with Victoria and was just plain RUDE!
Product or Service Mentioned: La Fitness Membership.