Not resolved

I am a member of La Fitness in Highland park IL this club does not have a recycling bin and i feel guilty to put the water bottle in the garbage can,i put it in a little space in the washroom area for cleaning people to recycle or dispose .one day the cleaning man or janitor rudely told me to pick it up,as if he is my boss.

i did not want to argue or fight with him,I decided to complain to the Manager. Manager was angry and rude to me too and put the blame on me ,instead of talking to janitor and train him properly and teach him how to talk to customers,she is talking his side.That shows that the manager herself does not know or have not trained properly about customer and member service,and does not train employees properly. She does not accept that members pay for the wages of cleaning guy to clean,but cleaning guy can not tell the member to clean yourself.

manager should resolve the issue and assure the members of good customer service,be nice and polite, but not in this club.sales man is also to pushy if you bring a guest,he forces them to sign up and rejects the guest pass with some excuses.

Review about: La Fitness Gym Facility.

I liked: Location near my house.

I didn't like: Staff.

Review #1060573 is a subjective opinion of a user.

Equipment Quality
Product or Service Quality
Diversity of Products or Services
Value for money
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Additional Fees
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with La Fitness?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Planet Fitness Locker Room Facility Review Planet Fitness "Their customer service employees are rude and disrespectful incompetent and inadequate. Upon my first time arriving at planet fitness after being double charged by staff to my credit card after..." Read more Review about La Fitness Sanitary Conditions from Riverside, California La Fitness "Unhealthy. UNSTOCKED. Daily problems are: toilet stalls with no toilet paper; trash everywhere as people gets pissed off due to lack of service. Complained couple of times. Problem is chronic. Today..." Read more Beachbody: Worst Customer Service Experience of My Life Beachbody "Back in November, I decided to start the 21 Day Fix program with Beachbody after chatting with one of my friends who is currently a coach. There was a Thanksgiving..." Read more La Fitness - Poorly run fitness center. La Fitness "The LA Fitness gym located on Sheridan St in Hollywood, Fl, is the dirtiest and most poorly managed gym I've ever been to. When my wife and I go in..." Read more IHerb, you blew it! Iherb "A can of salmon blew up all over my entire order, and there was a second can crushed in on the side. iHerb put the leaking, stinky box into a..." Read more Asurion - Home Depot appliance Extended Warranty is a scam Asurion " Today is June 23, 2017. I've been without a refrigerator since May 8. They keep sending different repair companies out here because they don't like the report of "it..." Read more Tradition Ecclesiastical Tailoring - Outstanding Quality and Service Tradition Ecclesiastical Tailoring "I am puzzled by the negative reviews on this site for this vestment supplier. I have ordered many products from TRADITION ECCLESIASTICAL VESTMENTS since 2013 - these include a biretta,..." Read more Travel Advantage Network - Horrible Vacation!!! Travel Advantage Network "Please do not give your money to this company! We just got back from our vacation in Ocean City, Maryland. The condo was filthy. I wore shoes the whole week..." Read more