La Fitness - Rude personnel
Believing L.A. Fitness to be a responsible and reputable company, soon to find out otherwise.
On Sunday 8/27/2017 I found a set of car keys along with house keys.There were several tags with different companies attached. Finding the LA Fitness tag attached I immediately headed to the nearest location. Upon my arrival, I was met by a young lady at the counter. I had the keys in my hand and explained I found these and looks like the owner may be a member.At which time she snatched the keys and began a search for the member.
She became really rude and angry. I wondered why this attitude. But anyway after some words back and forth I decided best to leave and speak directly to her superior. Upon my arrival home I called the LA Fitness.
A female answered and I requested to speak with the manager. She proceeded to be more than difficult and eventually said she was transferring me and actually hung up on me. I was now quite upset and redialed the number and spoke with an employee named Matt who provided his employee name and numbers. I then spoke with Paul who claimed to be a manager and refused to provide me with any information as to who I was really speaking.
Enough I said this cloak and dagger while being a nice guy. I am this point would never believe that LA Fitness properly trains their employees. I then proceeded to call corporate and lodge a complaint. Received a phone call from Mike a district manager I believe.
He listened to my story and said he would make sure someone responded to me within 24 hours. 24 hours have passed. I am not looking for a medal and nothing other to make sure this person received their property.
I myself am glad I am not a member of LA Fitness who they obviously do not care or train their employees correctly. Courteous service is a must at any establishment, rude and disrespectfully employees should be either terminated or instructed properly.
Reason of review: Poor customer service.
Preferred solution: Apology from LA Fitness.
La Fitness Cons: Attitude of staff.
Location: 455 Park Ave, Lindenhurst, NY 11757, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content