114 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.9

Believing L.A. Fitness to be a responsible and reputable company, soon to find out otherwise.

On Sunday 8/27/2017 I found a set of car keys along with house keys.There were several tags with different companies attached. Finding the LA Fitness tag attached I immediately headed to the nearest location. Upon my arrival, I was met by a young lady at the counter. I had the keys in my hand and explained I found these and looks like the owner may be a member.At which time she snatched the keys and began a search for the member.

She became really rude and angry. I wondered why this attitude. But anyway after some words back and forth I decided best to leave and speak directly to her superior. Upon my arrival home I called the LA Fitness.

A female answered and I requested to speak with the manager. She proceeded to be more than difficult and eventually said she was transferring me and actually hung up on me. I was now quite upset and redialed the number and spoke with an employee named Matt who provided his employee name and numbers. I then spoke with Paul who claimed to be a manager and refused to provide me with any information as to who I was really speaking.

Enough I said this cloak and dagger while being a nice guy. I am this point would never believe that LA Fitness properly trains their employees. I then proceeded to call corporate and lodge a complaint. Received a phone call from Mike a district manager I believe.

He listened to my story and said he would make sure someone responded to me within 24 hours. 24 hours have passed. I am not looking for a medal and nothing other to make sure this person received their property.

I myself am glad I am not a member of LA Fitness who they obviously do not care or train their employees correctly. Courteous service is a must at any establishment, rude and disrespectfully employees should be either terminated or instructed properly.

Reason of review: Poor customer service.

Preferred solution: Apology from LA Fitness.

La Fitness Cons: Attitude of staff.

Location: 455 Park Ave, Lindenhurst, NY 11757, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

La Fitness Reviews

  1. 363 reviews
  2. 201 reviews
  3. 154 reviews
  4. 54 reviews
  5. 34 reviews
La Fitness reviews