La Fitness Los Angeles, CaliforniaComplaints and Reviews

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2.0 Based on 231 reviews
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    • Location 11
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    • Location near my house 9
  • Customers don't like
    • Customer service 26
    • Deceptive practices 16
    • Management not properly trained 12
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I never received my membership card. The employee who signed me up said that I would receive it in the mail. Never received it. Waited TWO MONTHS. Wrote to LA Fitness to receive a refund for the fees I was charged. A "manager" called me to tell me I should have, "Just gone to the gym anyway." even though I told him I did not receive a card. RUDE! I can't believe this company I have never dealt with such an incompetent business that is unaware of... Read more

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La fitness in Hollywood on El Centro has a judge fan it blowing cold air throughout whole free weights section. While working out people constantly free even though they wear sweatshirts. Working out on the machines has the same issue, but instead of blowing fan the ac blasting at its full right in your chest. It's understandable the smell from members working out is perfect cover up with blasting ac and fans, but what about members who are... Read more

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I have been a member with this fitness organization since they began, in fact I have visited over a hundred of their clubs nationwide ...the most recent experience at the Bundy Club was humiliating and abusive. I walked in as usual there were four people standing in line just to check in because the one attendant was running a credit check and performing member services on an unpaid member, when I try to use the scanner to check and she screamed... Read more

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I was assaulted at your gym on February 7 at the 6161 N. Sepulveda Blvd. Van Nuys, CA 91411 (818) 988-7411 location. Not only was I assaulted but my paid membership of over 15 years was revoked. The day after I was assaulted by one of your members I went in to talk with the manager Timeoteo C. since he was not working that day and try and resolve this matter. As soon as I said I’m the guy who was assaulted on Sunday and without me able to get... Read more

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Seems there is a Trend with LA FITNESS and their management of customer accounts. I also had my wallet stolen and had to cancel the cards. With auto debiting who keeps track of that anyway when you just had your wallet ripped?? The calls started on apparently the morning of them attempting to debt the normal Charge account on file. first 424-203 Area Code/NXX and then from 203 -701 Area code/NXX which I answered and told the person what had... Read more

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Purchased 3 years membership @ L.A. Fitness Glendora, CA. I paid cash then cancelled 3 days later...put in for refund and the check was mailed to wrong city and zip. Do to human error and there procedure is, it will take up to 30 days to send to my correct address. No interest on my money, no responsibility...totally unacceptable. Do not patronize L.A. Fitness...no accountability.

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ATTENTION: I intend to pursue a Class Action suit against LA Fitness for reasons of fraud (specifically forgery). IF YOU HAVE BEEN AFFECTED BY THE SAME SORT OF SCAM, PLEASE CONTACT ME AT: catsupdog1@gmail.com It's clear in reading these complaints that this is a systematic, company-wide offense. There are enough of us to bring a legitimate suit, it is just a matter of banding together as one voice. Please share the contact info above with... Read more

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Our membership expired but instead of reminding us like what the previous owner, Bally's, did LA fitness in Hollywood El Centro office directed us to the sales office where we were met by Fabiola, a person who has absolutely no people skills. We were long time Bally's customers but Fabiola very tersely treated us like we had just walked in the door. Needless to say, we did not renew our contract. LA Fitness should not hire people like Fabiola... Read more

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I was working out with my girlfriend since she is new to working out at gym since she is a volleyball player and needed guidance. She was doing was doing the same exercises as me. As she would be doing the exercises I would be giving her tips on doing the exercise with proper form to make sure she doesn't hurt herself. As I was giving her tips an LA Fitness employee approaches me and tells me that personal training is not allowed! I explain to... Read more

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When I signed up for personal training my first question was if I need to switch from twice a week to once a week would I have any problem with it, of course the guy told me no. WRONG!!! I just tried to switch because its way too much money I'm paying every two weeks and they said no. You can call corporate and may be they can do something for you. I called the next day the lady on the phone had such a bad attitude and she told me there's... Read more

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