La Fitness Chicago, IllinoisComplaints and Reviews

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2.0 Based on 242 reviews
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  • Customers like
    • Equipment 11
    • Location 11
    • Location near my house 11
  • Customers don't like
    • Customer service 27
    • Deceptive practices 16
    • Management not properly trained 12

My husband signed a personal trainer contract with LA Fitness on August 2015, chicago, IL. when the personal trainer signed us up, he said it gonna cost me only $200 for 6 months for me and my husband and we dont have to pay any single penny other than that. He didnt give us any other information. So, we (me and my husband) believed him and my husband signed the contract. that guy was very much in rush while my husband was signing the contract,... Read more

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After promises of of me paying $60.00 a month for three people I realized not only that they lied to me but that I wasn't allowed to go to any other gym but the one I signed up with. The reason I signed up with them was because there is a la fitness next to my house and job. They told me I had to pick a gym or pay more to visit both. After asking to speak to a manager they told me no one was available. After a week of me continuing to ask for... Read more

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There is a new LA Fitness opening in Brighton Park on 39th & Archer in Chicago. There are signs outside saying - Come inside for a tour today! We went in this weekend to get a tour. The first young lady approaches us and says - Are you ready to start your membership today? We reply that we are just there to get information on pricing on see the facilities. She pushes a bit, but finally says it's ok to go ahead and look around. We get about... Read more

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Hanover. Il location.... the 50 tv's I'm watching during my workout, the channels selections that management decides to put on, ALL THE TIME; mens sports, news, Machanic shows, what happened to MTV music, vh1 music channels, tips on health. The selections they choose now, is very unmotivating.. to go to a health club and watch the news with all its violence and a men's shows nothing about women, very discriminating against women. not to... Read more

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My son called on the phone before he went to LA Fitness. He told them he was considering joining. The person on the phone said no problem to come in. When my son went - they wouldn't let him in.

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I am a member and personal training client at LA Fitness Cumberland/Norwood Park in Chicago, IL. In June 2012, I purchased a 13 month contract for personal training that cost $6,820; I had to pay for the package on a month to month basis, so it is now paid in full. Out of 208 personal training sessions, I have about 80 unused sessions for which I am seeking a refund because my health disables me from using them. For the 80 unused sessions, I... Read more

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Hello my name is Debrina Dukes and I called to have my account frozen from the personal training and was OK and that my 19 sessions that was paid for will stay on my account. LA fitness has sent me through at least 8 personal trainers either they quit or got fired which put me at starting at beginning each time. I recently found a steady trainer and LA fitness had removed all 19 session I had paid forHello my name is Debrina Dukes and I called... Read more

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I signed up for membership with my sister under the promotion that allowed you to join without an initiation fee (odd term and quite telling). The General Manager, a fast talking and making no sense guy, signed us up. He mixed up me and my sister, added an initiation fee, used her credit card to confuse our membership - I paid cash. He told us we would get our receipts on line. I didn't get any receipt nor any welcome on line. My sister,... Read more

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Absolutely terrible. I attempted to cancel my membership 3 times. They are so unorganized it never got processed. That did not stop them from charging my credit card 2 more times (over $110). You think a normal manager would step in to correct the situation? Nope, the manager Paul Schranz said he couldn't find the documentation so you are out of luck. Refused to refund their bogus charges even though it was a direct result of his teams... Read more

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A Bally Fitness close to my home was bought out by LA Fitness most recently. My membership with Bally expired in Nov 2011. Apparently, I wanted to join the gym again and so today I went to the gym to renew my membership. LA Fitness told me it would be $156 per year for former Bally customers. I agreed to pay the amount. The girl charged my CC and to my surprise the invoice stated that my membership expires on November 2012. So, I asked why... Read more

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