La Fitness Dallas, TexasComplaints and Reviews

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2.0 Based on 231 reviews
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  • Customers like
    • Location 11
    • Equipment 11
    • Location near my house 9
  • Customers don't like
    • Customer service 26
    • Deceptive practices 16
    • Management not properly trained 12
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I have many years in this gym since I was Ballys had never had any problem in fact conosco to most people. Now my boyfriend and I started training muntos and have had 2 problems with one of the coaches for not bothering her not, bre is Jason is enta in Centerville & 635. Mimpunto is that, mind if I train with my partner or not that's no problem wanted to leave us alone apart from it being very rude how it relates to us. iyo I just want you... Read more

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LA Fitness is too corporate to care about your individual needs. I have been a member for over a year. When I complained about my local gym's cleanliness I was asked to upgrade my membership and pay $160 to work out at a different location rather than address the issues that made my location undesirable. During the Ebola scare in Dallas, the treadmills were covered in dried sweat. In the locker room, no where dry to set anything down. Sex in the... Read more

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I signed up for LA Fitness about a year ago with a couple of friends. One of my friends cancelled in March, the lady told her that she could continue working out until April 1st and she wouldn't be charged anymore. LA Fitness continued charging her for the next 9 months, saying that they did not have any record that she went in to cancel. While on the phone with corporate they offer to give her two months back (this was 5 days ago, so we will... Read more

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We had a huge credit ($300) and I went in to cancel. The woman there told me that it was a FLAT $10 to put our account on freeze. I came in two years later to finally cancel as we weren't going to be able to get there anymore and they had been deducting $10 a MONTH. They admitted they had the wrong email address and never sent out a paper invoice. When I called corporate, the guy said sorry but they weren't going to refund our money even though... Read more

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In March 2013 I bought a 2-month package for LA Fitness for my mother. We specified that she would be leaving the country once the 2 months end. I paid 68 dollars for 2 months. However, 3 months later I realized my card was charged a 32 dollar fee on top of the initial 68 dollars. The sales associate assured us there is no contract and no association fee and rushed us through. We were not given a paper copy of the contract and did not put... Read more

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VERY BAD CUSTOMER SERVICE, DO NOT ENROLL YOURSELF HERE, Worst Sales Manager Michael S; how can you be a Manager Mike? Basically he told me yesterday May 9th, 2012 'I do not want unhappy clients here" if you do not like LA FITNESS do not come back, leave the gym" this is so ridiculous Mike, you were very happy with me when you enroll me on May 16th, 2011 right? then I went with you to complain and you call me liar... so I left the gym, I... Read more

Was this review helpful? 3 0

I was told I was training my workout partner when we are together. I was also told if we are seen together again I would be asked to leave & my membership would be canceled. I keep a workout log to understand where I left off to continue with my success. They said only trainers use that. You pay good money only to be harassed by the jealous personal trainers and the managers who support them instead of building a rapport with your customers... Read more

Was this review helpful? 5 0

La fitness is very Aweful at providing customer service. First off my mother decided to get me a membership for my birthday. The agreement was that she would pay for the first and last month on her credit card, and my credit card would be charged in between. When I checked my account the next day they had completely screwed it up. Their excuse was that they just had sooo many people joining that they were in a rush to enter it into the computer.... Read more

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My wife purchased a 1 year contract for 8 one-half Personal Training sessions per month at the rate of $320/mo. That is $80. PER HOUR!!!!!!!!! Very little of which actually goes to the trainer. LA Fitness cannot keep trainers. I went through 4 of them in 3 months. Two left to go to other gyms, one could not speak with his supervisor and left, the 4th just didn't show up for my second sessin. Finally, I just gave up. After my year was over... Read more

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LA Fitness does not follow federal labor laws regarding their personal trainer employees. They tell trainers they will make $12/hr, but they do not pay for time spent waiting between clients. They do not pay for time spent picking up the gym or for scheduling client appointments. According to federal labor law, an employer must pay employees for time spent waiting for work and for all work related activities. LA Fitness does not come even... Read more

Was this review helpful? 4 0
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