State: Texas City: Houston Clear all filters (36 of 1549 reviews match)
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La Fitness in Houston, Texas - Rude staff

These two girls were rude this morning. They don't respond when you say something to them. The one black girl at this greenway Houston club said she didn't have to speak since she was taking a nursing class.
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Review
#1572032 Review #1572032 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
To Whom It May Concern, I’m composing this letter to explain an alarming incident that happened at one of your locations in Houston, TX. Before I go into an explanation, I want to first say how dissatisfied we are in the way this matter was handled, the disregard of...
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Review
#1563175 Review #1563175 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Termination of employees
La Fitness - Highly Irresponsible and unresponsive organization
La Fitness - Highly Irresponsible and unresponsive organization
I hereby want to complain about this organization which is called LA FITNESS I am so tired and frustrated talking to these people. The Vice President of the personal training program is Kevin Brown with whom I have signed up the training programs at 9244 West Sam...
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Review
#1389999 Review #1389999 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
3.3
Details
After hurricane Harvey I bought a house on another side of town and was told it would be no issue to change locations. At first I had no issues and for months I visited the LA fitness branch on spencer and barker cypress. Yesterday when I walked in the regional manager...
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Review
#1189494 Review #1189494 is a subjective opinion of poster.
Service
La Fitness Service Transfer
Reason of review
Return, Exchange or Cancellation Policy

Gym Attending Review

2.1
Details
La fitness in Tacoma 6th ave. I called 10 days ago to cancel my account. They said I need to come in. When I came in they said I need to mail in a form. Cmon they could off cancel right away. I had to call my bank to stop payment and on top of this the persons at the desk was so mean and nasty. Paying my money to LA fitness was not a thing I would ever do again. They are scammers
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Review
#904491 Review #904491 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
I just joined La Fitness a couple of months ago, and I have been trying to make a comeback from a heart attack. I went into the hospital because of the stress that the staff was putting on me for the membership fees. I had just gotten out of the VA hospital and the...
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Review
#859071 Review #859071 is a subjective opinion of poster.
Service
La Fitness Customer Care
Cons
  • Customer service
  • Manager telling me he was going to take care of me
  • Dishonest sales people
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • corporate social responsibility
  • S497864
1.9
Details
They lied to my face to get me to sign up for personal training, and the trainers were unprofessional. They have a nice facility with good equipment, but the staff are easily the pushiest people I have ever dealt with. To start, the only way to read the multi-page...
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2 comments
Anonymous
#1156398

I feel for you. I am in the same situation and unfortunately have my Credit card on file.

I just want to make sure if you had to go through anything more serious than the calls from LA after you cancelled your card on file.

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Review
#837549 Review #837549 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Pricing issue
1.3
Details
I workout at the LA Fitness on Richmond and have seen a number of cars with broken windows and people complaining about break ins. They have 6 cameras for look out, but I'm sure none of them work. I recently had my car broken into and asked them to car the police. I...
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Review
#814325 Review #814325 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Bad quality
The only real yoga teacher in the region was quitting due to bad treatment by other teachers, and *** corporate rules which meant his hands were tied preventing him from giving a quality class. When I tried to reach his "supervisor" to appeal on his behalf I got the...
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1 comment
Anonymous
#1125815

Agree. The customer service was horrible.

Do NOT join this gym. There are so many better options. Classes are horrible. I don't think the instructor was a trainer or had any experience putting together an effective fitness class.

The idea of a gym should include support and a community. It's all about getting healthy not taking our $$$$.

Review
#807183 Review #807183 is a subjective opinion of poster.
Service
La Fitness Manager
Cons
  • Lack of concern for members needs
  • Management
Reason of review
Wont retain best yoga teacher as its not good for the company.......
Loss
$5000
Preferred solution
Full refund

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Products and Services Reviews

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La Fitness in Houston, Texas - Horrible Gym!

This is the most horrible gym!!! Weights are everywhere...no one has ANY gym etiquette and reracks their weights. There is sweat and who know what else on the matts! 45 lb discs on all the machines so you have to remove them before you can even get your workout going! Cardio machines are always broken and not repaired in a timely manner. Last night, all the lockers on the gym floor had been jacked with by some kid who locked them all while open. NO ONE even cared enough to get off their butt and fix them! Referred us to the ladies at the front desk who were swamped checking people in! nasty nasty nasty gym....with nasty clientele. Last straw for me was when one lunk dropped 100 lb (YEP!! 100 lb) dumbbells from over his head in a shoulder press!! Bounced all over the place. You can find weights, takes a few times to get a working cardio machine! DISGUSTING EXCUSE FOR A GYM!
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Review
#736269 Review #736269 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Poor service
Reason of review
poor customer service, bad quality, damaged or defective, not as described
Loss
$396
Preferred solution
Full refund