Bellevue, Washington
Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I was tricked to upgrade towards the end of my training contract with the promise that I will be able to use my remaining session after my contract has ended. The training manager even pointed to his computer screen ensuring me that there is no expiration date.

A week later, the expiration date suddenly appears and they ask me to pay $40 more to use the remaining 36 (PAID) sessions! on top of that, not only he did not acknowledge his mistake, he left mid conversation saying "I dont have time for this".

This happened in Kelsey Creek Branch in Bellevue, WA. Training manager is Michael.

Product or Service Mentioned: La Fitness Manager.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

La Fitness Pros: Location.

La Fitness Cons: Management, Customer service.

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