LA FITNESS REVIEW 33 William Kitchen ROAD, Unit J5, Toronto, Canada, M1P 5B7 (647) 556-1418 I have been a member of this club since it opened 2½ years ago in Dec.'14: 1) Don't expect to be greeted when entering the club, as there is often nobody at the front desk. When there is, they are too busy on cell phones and/or socializing with other staff members to acknowledge your presence, which is a consistent characteristic of everyone working here.
2) While the change rooms are maintained reasonably clean/tidy, you are not able to sit on a bench to put your shoes on, as the change rooms are perpetually over-crowded and the inadequate bench space will already be occupied. 3) When (not "if") showers need repair, expect them to be out of commission for months, thus creating wait-lines to use the few remaining operable showers. The same applies to the sparse number of water fountains in the facility. 4) The shower wall dispensers contain a “water-like” liquid with barely any noticeable trace of soap/shampoo.
These dispensers contained adequate soap/shampoo when the club first opened, but after a few very short months, they have been progressively more watered-down to the point that you must now use a whole dispenser full for each shower. 5) In each of the 3 fully utilized squash courts, fewer than 50% of the lights come on and while this has only been a problem for a few weeks now, history dictates that it will likely be a problem for several of the coming months before anything is done to adequately illuminate them. All of the above items have been immediately reported to managers, assistant managers, front desk staff (when they are present), etc. to no resolve and the typical response is; "Yes, we know and we have no idea when it will be fixed." “Why the heck would you continue going to this club?” you may ask?
Squash courts are very scarce in the area and this is the only option. That being said, there are plenty of considerably better local options for everything else that this club offers and my advice is to stay way-clear of this club if your interests do not include squash courts.
Product or Service Mentioned: La Fitness Gym Facility.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.