Please bear with me as I explain how I was ripped off by the training
manager of LA Fitness in Stamford, CT. Maurice offered to help me in my
fitness journey. Feeling frustrated with my weight, I decided to give
personal training a try. When I expressed hesitation in committing to
six months or a year of training, he so kindly offered to train me for
a month as a "trail." He suggested 10 sessions for $30 totaling $300
for the month, I just had to pay him directly. I literally watched him
put my cash in his wallet but figured I was getting a deal so I kept my
mouth shut. Lesson learned.
Maurice was terribly inconsistent, irresponsible, and forgetful. One
day, he literally had three people booked for the same time. And since
I wasn't in the system, he told me tough luck, I would have to forgo my
session. This happened three more times before I finally told him I was
done and wanted my money back. We had only completed 5 sessions -
should've been 8 but he cancelled on me three times. It's worth noting
that I never cancelled on him.
When I told him I was done, he beat around the bush for a while before
telling me to "Give him till Monday" to get the money back ($150). This
was on a Thursday (10/1). I texted him on Monday, the 5th, and he said
he needed a couple of days. So...he was saying he needed a few days to
go to the bank and withdraw MY MONEY from HIS ACCOUNT. I went into LA
Fitness that Thursday, asked for Maurice, and was told he was demoted
and was now working in Trumbull. I texted him reminding him about my
money and he never answered so I decided to chat with the new training
This manager was possibly even more incompetent than Maurice. He told
me Maurice was "his boy" and that he would talk to him. This has yet to
happen. He then went on to complain about how busy he's been since he
got to this new LA Fitness, told me about how someone hit is car the
weekend before? and tried to push another session on me. I've asked
twice about my money and have heard nothing.
I have not received my $150. I am SO DISAPPOINTED. I'm new to the area,
new to the gym, and this was my first experience with personal
training. I cannot believe how this was handled and am so disappointed
in the LA Fitness staff. How can such irresponsible and incompetent
people be serving as managers? This is incomprehensible to me. I would
appreciate a refund and I seriously believe the staff should be
evaluated. This is not how a business should run.
If you paid $150 for something and it was never delivered, you would
expect your money back, right? That's what I expect. And I will
continue to speak to and write to whomever I need to until this is
taken care of.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
La Fitness Cons: Staff taking advantage of me.