LA FITNESS does not care about you, who is their paying customer, once you sign on the line! ANY AND ALL complaints have fallen upon deaf ears!
Two different employees at the Universal City location have taken my belongings (shrug, mints, keys, you name it!), thrown my full water bottle in the trash, and left other trash and empty water bottles for their respective owners! How kind of them to take my stuff directly under my nose, throw a FULL water bottle in the trash, yet leave paper towels and empty water bottles (i.e., REAL TRASH!) all over the gym! If their employees are THAT terribly bored, then, please, by all means, go CLEAN OFF THE THICK SWEAT THAT'S CAKED ON EACH AND EVERY MACHINE instead of walking around aimlessly, taking members' belongings, apparently not being remorseful about it upon confrontation!! During the 2nd incident, the employee left the gym BEFORE she was even supposed to leave work, BEFORE CLOSING, and WITH MY BELONGINGS!
No remorse, no professionalism when confronted --- completely unprofessional, irrational, illogical, UNACCEPTABLE behavior! Called corporate to complain about this, my car and other cars getting broken into, absolutely NO AIR circulating in the gym during evening/night-time hours (in fact, they had HEAT blasting through the vents, which is significantly unhealthy, is a breeding ground for germs, and ABSOLUTELY NOT conducive to working out!!!!), horrible weekend hours (8 p.m.!!!!!!!!!!!!!! Did a 21-year-old determine these hours?? hey, it's the weekend!
Be done with the gym by 8 p.m. and then go party!!! hee haw!) $35 dollars per month for a *** of stress, unprofessionalism, UNACCEPTABLE MEMBER TREATMENT, disgusting/dirty machines, theft, rude employees, *** hours, car break-ins (during daytime, too!), equipment that is always out of order or laden with sweat, ants (yes, they also had ants and were told about them and, once again, NOTHING WAS DONE!), etc.! and the employees there have the audacity to harass me about bringing in family members, friends, etc., to join the club!?!?!?
I wouldn't even if you PAID ME! I would NEVER, EVER, EVER, EVER be that dumb! In fact, I will always, always try to stop anyone and everyone i know from joining! If you join, don't say you weren't warned!
You will regret it! I have been to many gyms throughout my life but this one, BAR NONE, is the worst ---dirty, unprofessional, thieves (belonging and your money!), locks in locker room get cut off and belongings stolen, psychotic employees who live in a get-rich-and-i-dont-care-how-the-customer-is-treated, selfish, egotistical world that is known as LA FITNESS!
all these complaints i've listed and i've yet to even get to the universal complaint about this club, which is the FUN cancellation part --- but that will be easy peasy: I will oh oops cancel my credit card! TOUCHE, ***!
Product or Service Mentioned: La Fitness Customer Care.