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La Fitness Gym Facility Review

This is a nice gym and the staff are very accomodating. My initial reaction to the facility in Hazel Dell, WA., is that there are no areas to stretch. No bars to stretch your legs. No cages just for stretching. Also, I noticed no antiseptic wipes to wipe down equipment before and after use. Although there are ample Tvs, there is no music, unless you bring your own.
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Review
#936340 Review #936340 is a subjective opinion of poster.
Product
La Fitness Gym Facility
Reason of review
Bad quality

LA Fitness Refuses to Cancel

1.2
Details
I tried to cancel our membership many times, but they refuse to accept the cancellation. First, I change the credit card. Second, I called to tell them it was cancelled, but she said (a) I have to go in person or (b) mail a special form. She said she would note I asked to cancel, but if not done right, they will send me to collections. Third, I sent emails with their fancy cancellation form to 3 email addresses. Fourth, we went to our local LA Fitness to talk to the GM. He refused to accept the cancellation, saying I had to mail a special form, but since it was after 6 PM, he refused to give it to me. I was LIVID. Fifth, I found their form on the internet, but you have to mail 2 forms, one for each of you. These folks are liars and cheats.
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Review
#930479 Review #930479 is a subjective opinion of poster.
Service
La Fitness Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
I was tricked to upgrade towards the end of my training contract with the promise that I will be able to use my remaining session after my contract has ended. The training manager even pointed to his computer screen ensuring me that there is no expiration date. A week...
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Review
#835367 Review #835367 is a subjective opinion of poster.
Service
La Fitness Manager
Pros
  • Location
Cons
  • Customer service
  • Management
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

La Fitness in Everett, Washington - Trainer named Success told me I'd never be an Olympian

1.8
Details
After 16 months of this adequate gym getting my $65 a month, I were convinced to finally have the free first time training session. The trainer would put us on a machine and walk back to his desk to continue to sell. My daughter became ill and he was at his desk on the other side of the gym. When I complained that this is not what we signed up for the training manager by the name of "Success" told me I knew nothing about sports, that he was training champions that I would never be an Olympian. He called me miss and I asked him to please call me by my first name and he went off saying that people had called him all sorts of things "Success! Master! Dog!" and that I couldn't teach him about professionalism or respect. Due to Success we will terminate our membership today... when a manager finally comes in.
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Review
#827609 Review #827609 is a subjective opinion of poster.
Service
La Fitness Personal Trainer
Cons
  • Personal trainer apathy
  • Success personal trainer
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

La Fitness in Seattle, Washington - FRAUDULEND ACTIONS

1.0
Details
LA FITINESS – I RECOMMEND TO STAY AWAY FROM THIS COMPANY In March of 2011 my wife and I signed up with Vision Quest. Then in November of 2011 my wife canceled and I renewed for a year plus 6 months free and paid the entire amount due. Due to extra work and no time I finally decided to canceled my contract with Vision Quest in September of 2012. Unfortunately I have the managers name and the date but not written proof of cancelation as I had asked but they said no. That did not make me happy but what could I do about it but keep the mangers name and the date. So the last time I was at Vision Quest was in late 2012 before it was bought by LA Fitness. Now the current activities: In 2013 LA Fitness bought Vision Quest and without my permission LA Fitness started to withdraw from my bank account on a monthly basis with no notification verbal or written. This was unknown to me because as far as I knew they did not have my bank account number or credit card number as neither is listed on the Vision Quest Membership Agreement to whom I had paid a full year in advance and I never had a agreement with LA Fitness. The account in question was one that I used about twice a year so seldom checked so unfortunately I never noticed the small payments of $20.81 a month they were withdrawing. Also being that neither Vision Quest or LA Fitness ever sent an email or paper mail indicating that they were starting the monthly withdrawals and I was not aware that my Vision Quest account had NOT been canceled I never realized that I was paying monthly. This continued until February of 2016 when the bank account ran out of money and I got a call from LA Fitness that they could not take their payment out . WHAT PAYMENT??????? So off I went to LA Fitness to ask what the____ was going on. Where I was informed that I was a member. Even though I had not been there ever and I had CANCELED my membership with Vision Quest and they had no “check in” ever listed for me, Of course I had never been to their gym. I spoke with the manager and he connected me with the customer service person. This person indicated that the best he could do was to refund 2 months of payments. Later he said 6 months. But after their withdrawal of $772.56 including maintance fees $124.86 doesn’t quite make it. I have since canceled the membership AGAIN and have since AGAIN received 2 additional calls about non payment of dues and an additional $15.00 charge for non payment. So I am not sure how many times you have to cancel but you might want to ask if you are signing up with them. So I would NEVER EVER EVER recommend using LA Fitness. But if you do read my story first, as I am writing this to let everyone know that if you decide to work with LA Fitness make sure that you get everything in writing, signed and dated and don’t take a no for an answer when you ask for copies as this company does not keep you informed and is not trustworthy.
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Review
#800188 Review #800188 is a subjective opinion of poster.
Service
La Fitness Membership
Cons
  • Lack of information
  • Poor customer service
Reason of review
Problems with payment
Loss
$773
Preferred solution
Full refund

La Fitness Membership Review

2.8
Details
Townlake GA LA Fitness customer service here is terrible. Maurice has an awful personality not a professional at all. Oh don't forget your tag by accident your treated like you just committed a crime at the front desk I was told not to do it again. The people that work there for the most part all suck!!!
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Review
#796331 Review #796331 is a subjective opinion of poster.
Service
La Fitness Membership
Reason of review
Poor customer service

La Fitness Child Care Review from Maltby, Washington

1.4
Details
The la fitness in mill creek has a kids club. In the kids club , every. freaking. toy. Is broken . I went in there when I was dropping my daughter off. I was trying to get her to play so I can leave , I went to get a few toys and non of them work. I looked around and saw that none of them do. The staff that looks after the kiddos said the same thing. They've been asking for new toys for years. Really la fitness, really ???!!!! This is a huge company, I don't believe that they won't find 50 bucks in their budget to go to Walmart and get new toys. *** me off. I pay every month extra for kids club, wether I go or not. I told the main manager, and all he said was "la fitness can't do that " wtf??? So please tell me people, what's the point of having toys- if none of them are useful ? I am not exhagerating. I go to la fitness to work out right ? What do I need for that ? Equipment ? Exactly !!! And what do children need when they are at the kids club ? Toys that WORK right ? Exactly.
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Review
#775671 Review #775671 is a subjective opinion of poster.
Reason of review
Poor customer service

La Fitness - Sanitary Conditions Review from Tacoma, Washington

3.3
Details
LA FITNESS REALLY REALLY NEEDS TO START ENFORCING PEOPLE UNRACKING UNLOADING AND PUTTING ALL THERE WEIGHT AWAY. IT'S HORRIBLE. I'M SPEAKING OF THE PUGET SOUND AREA CLUBS. IT SEEMS AS IF LA FITNESS IS AFRAID TO OFFEND SOMEONE BY ACTUALLY MAKING THEM CLEAN UP AFTER THEMSELVES. THEY NEED TO TAKE A MUCH GREATER EFFORT TO ENFORCE PEOPLE CLEANING UP AFTER THEMSELVES. IT'S OUT OF CONTROL. LA FITNESS: HOW BOUT YOU HAVE ONE CLEARLY VISIBLE PERSON DURING PEAK HOURS DEDICATED TO BRING ON THE FLOOR TO HELP MAINTAIN ORDER IN THE WEIGHT ROOM. IT WOULDN'T TAKE MUCH AND BEFORE LONG PEOPLE WOULD GET THE POINT. AND IF SOMEONE FINDS IT OFFICE TO BE ASKED TO ACTUALLY CLEAN UP AFTER THEMSELVES THEN THEY DON'T NEED TO BE THERE.
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Review
#774818 Review #774818 is a subjective opinion of poster.
Service
La Fitness Sanitary Conditions
Reason of review
Bad quality

La Fitness in Auburn, Washington - The stereo systems, are all broken and dont work

2.5
Details
In the middle of zumba or bodyworks the stereo always messing up, either too much viberating, or it can't be turned up loud enough to hear!!!!!! Totally distracting and beyond annoying! It takes all the fun out of the CLASSES when the instructor has to spend the majority of time making the music work properly.....Used to enjoy the work outs but the manangement theres does NOTHING to improve this problem. This has been going on for over a year now!!!!!! Sucks that the employee don't care...I wish instead of strong arm new enrollment, they don't fix the stereo store in directly across the street VIDEO ONLY can fix it
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Review
#713932 Review #713932 is a subjective opinion of poster.
Reason of review
Bad quality

Contact La Fitness Customer Service

Mailing Address:
La Fitness
2600 Michelson Drive #300
Irvine, California 92612-6536
United States
Phone:
(360) 546-3400
All La Fitness Contacts

La Fitness Products and Services Reviews

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La Fitness Personal Training Review

2.1
Details
Bellevue club on main st is horrible. Michael the personal trainer WILL NOT show you how to use any equipment. I joined the gym to use machines, not to do squats. Frustrated
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Review
#681634 Review #681634 is a subjective opinion of poster.
Service
La Fitness Personal Training
Reason of review
Poor customer service