I was a member at LA Fitness for six years. I never once complained, had a late payment, or interrupted my membership there.
Last August I noticed a change in temperature at the gym I was working out in. It was very, very hot in there. It is a two story facility and all the cardio equipment is up stairs. It is the hottest area in the whole gym.
I would work out under air conditioning vents just to try and stay cool and the whole time I never felt the A/C turn on once. It was like a sauna in there. I actually worked for LA Fitness for three months and in those three months I discovered that all complaints go completely unheard. Having experience dealing with this, I took my complaint to the Better Business Bureau.
LA Fitness contacted me the very next day on the issue. I had to speak with one of the dumbest people on earth. When I realized that the conversation was going nowhere I asked to speak to his superior. He told me no!
He was the only one I could speak to. I could not believe it. He did not want me to speak to anyone else for fear of getting in trouble. In the end I canceled my membership and was refunded last months dues.
I would never recommend this gym to ANYONE. All they do is feed you lies, take your money, and could care less about their members. If they had handled my complaint better I would still be a member there, even if the temperature remained the same. It was their level of concern that convinced me to cancel my membership.
It's all about how one handles a situation.
You would think after all the complaints they have they would be an expert on communication and problem solutions, but the "D" average employees that work there are too *** to maintain some integrity of LA Fitness. You will find me at 24 hour fitness!